Customer Service/Billing Specialist

Finken Inc.; Saint Cloud (MN); On-site; USD 51,577,000 - 68,770,000; Full time

Job summary

Finken Inc. in Minnesota is seeking a friendly, highly organized Customer Service/Billing Specialist to manage the accurate and timely generation of client invoices, process payments, and maintain clear financial records.

You will review timesheets and service orders to prepare invoices, record payments via checks, cards, ACH, and resolve billing discrepancies through collaboration with internal teams. This role requires strong communication and attention to detail.

Qualifications

• 1–3 years of experience in billing, accounts receivable, or general accounting.
• Excellent phone presence and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced office.
• Proficient with computers and scheduling software.

Responsibilities

• Invoice Generation & Distribution: Review timesheets, project logs, or service orders to prepare, verify, and issue accurate invoices to clients on a weekly, bi-weekly, or monthly schedule.
• Payment Processing: Record incoming payments via checks, credit cards, wire transfers, and ACH transactions, ensuring proper ledger allocation.
• Dispute Resolution: Investigate and resolve billing discrepancies, client queries, and underpayments or overpayments by collaborating with internal departments.
• Accounts Receivable Follow-up: Monitor aging reports, contact clients with overdue accounts, and follow up on delinquent payments while maintaining a professional and customer-centric approach.
• Data Maintenance: Maintain up-to-date client billing profiles, update contract terms, and ensure all financial transactions are accurately documented in the ERP or accounting software.
• Reporting: Assist the finance team with month-end closing procedures, prepare accounts receivable aging summaries, and generate ad-hoc billing reports as requested by management.

Skills

Customer service

Billing

Attention to detail

Organizational skills

Multitasking

Scheduling software

Tools

Scheduling software

Job description

We are seeking a friendly and highly organized Customer Service/Billing Specialist to join our team. Your main responsibility is to manage the accurate and timely generation of client invoices, processing payments, resolving billing discrepancies and maintaining clear financial records.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Job Summary:

We are seeking a friendly and highly organized Customer Service/Billing Specialist to join our team. Your main responsibility is to manage the accurate and timely generation of client invoices, processing payments, resolving billing discrepancies and maintaining clear financial records.

Responsibilities:

• Invoice Generation & Distribution: Review timesheets, project logs, or service orders to prepare, verify, and issue accurate invoices to clients on a weekly, bi-weekly, or monthly schedule.
• Payment Processing: Record incoming payments via checks, credit cards, wire transfers, and automated clearing house (ACH) transactions, ensuring proper ledger allocation.
• Dispute Resolution: Investigate and resolve billing discrepancies, client queries, and underpayments or overpayments by collaborating with internal departments.
• Accounts Receivable Follow-up: Monitor aging reports, contact clients with overdue accounts, and follow up on delinquent payments while maintaining a professional and customer-centric approach.
• Data Maintenance: Maintain up-to-date client billing profiles, update contract terms, and ensure all financial transactions are accurately documented in the enterprise resource planning (ERP) or accounting software.
• Reporting: Assist the finance team with month-end closing procedures, prepare accounts receivable aging summaries, and generate ad-hoc billing reports as requested by management.

Qualifications:

• Excellent phone presence with a clear, confident, and friendly speaking voice.
• Energetic, outgoing personality with exceptional customer service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a busy office environment.
• Proficient with computers and comfortable learning our scheduling software.
• Dependable, punctual, and a collaborative team player.
• 1-3 years of previous experience in billing, accounts receivable, or general accounting.

What We're Looking For:

• A people person who genuinely enjoys helping customers.
• Someone who stays positive and composed during busy periods.
• A proactive problem solver with excellent communication skills.
• A team member who is organized, dependable, and takes pride in delivering outstanding customer service.