Billing Customer Service Representative

AtWork Group; Harrisonburg (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

AtWork Group in Harrisonburg, VA is seeking a temporary Billing Customer Service Representative for a six-month assignment. The role pays $20.00 per hour and runs Monday–Friday, 8:00 AM–5:00 PM. Gain valuable office and customer service experience in a professional environment.

The ideal candidate will be detail-oriented, dependable, and able to multitask while providing excellent customer service. Bilingual English/Spanish is a plus, and basic Windows/Office skills are required.

Qualifications

• High school diploma or GED is required.
• Bilingual English/Spanish is preferred, but not required.
• Basic knowledge of Windows, Word/Excel, browsers, and email apps.
• Ability to type and enter data while speaking with customers.
• Strong math skills and organizational abilities.

Responsibilities

• Process payments accurately and efficiently.
• Perform data entry and maintain customer account information.
• Assist customers by phone, email, mail, and in person.
• Answer questions about bills, payments, services, and account information.
• Process collections and service requests.
• Complete daily and monthly balancing procedures.
• Research and resolve billing discrepancies.
• Maintain accurate records in a fast-paced office.
• Assist with additional clerical and administrative duties as assigned.

Skills

Attention to detail

Customer service

Multitasking

Punctuality

Teamwork

Professional communication

Education

High school diploma or GED

Tools

Windows basics

MS Word & Excel

Browser basics

Email apps

Job description

Temporary Billing Customer Service Representative $20.00/hour | Monday- Friday | 8: 00 AM-5: 00 PM Temporary Assignment - Minimum 6-Month Opportunity

Looking for a stable, full-time position without a long-term commitment? AtWork Personnel is seeking a dependable, detail-oriented professional for a temporary Billing Customer Service Representative position. This assignment is expected to last a minimum of six months and offers a great opportunity to gain valuable office and customer service experience in a professional environment.

What You'll Be Doing

• Processing payments accurately and efficiently
• Performing data entry and maintaining customer account information
• Assisting customers by phone, email, mail, and in person
• Answering questions regarding utility bills, payments, services, and account information
• Processing collections and service requests
• Completing daily and monthly balancing procedures
• Researching and resolving billing discrepancies
• Maintaining accurate records in a fast-paced office environment
• Assisting with additional clerical and administrative duties as assigned

What We're Looking For

The ideal candidate is someone who:

• Has exceptional attention to detail
• Enjoys providing outstanding customer service
• Can multitask while maintaining accuracy
• Is dependable with excellent attendance and punctuality
• Works well independently and as part of a team
• Communicates professionally with customers and coworkers

Qualifications

• High school diploma or GED required
• Bilingual (English/Spanish) is preferred, but not required
• Basic knowledge of: Windows operating system Microsoft Word and Excel Firefox and internet browsers Email applications
• Comfortable typing multiple lines of information while speaking with customers
• Able to efficiently use a numeric keypad for data entry
• Strong basic math skills
• Excellent communication and organizational abilities
• Ability to follow written and verbal instructions
• Ability to adapt to changing priorities in a busy office

Physical Requirements

Primarily seated office position Occasionally required to stand, walk, bend, kneel, or crouch Must occasionally lift and/or move up to 20 pounds or team lift up to 50 pounds

Position Details

Pay: $20.00 per hour

Schedule: Monday-Friday, 8: 00 AM-5: 00 PM

Duration: Temporary assignment expected to last at least six (6) months

Location: Harrisonburg area