Customer Support Consultant

Dexian; Cumberland (ME); Hybrid; USD 45,000 - 59,000; Full time

Job summary

Dexian is seeking a Customer Support Consultant in Westbrook, ME for a 12-month contract. The role blends hybrid on-site work with remote tasks, starting with three days on-site per week and settling to two days on-site after training.

You will handle billing inquiries for software invoices, act as Tier II for billing questions, and ensure accurate data across subscriptions and invoices. Prior SAP familiarity is a plus; strong Excel skills are required.

Qualifications

• Experience handling customer billing inquiries.
• Proficient in Excel (SUM, VLOOKUP).
• Experience with SAP is a plus and may be trained.

Responsibilities

• Interact with customers to answer billing inquiries about software invoices.
• Serve as Tier II for billing questions.
• Record and track customer-facing tasks.
• Manage invoices and usage; create entries, credits, cancellations.
• Update subscription details and reflect requests accurately.
• Reconcile invoice discrepancies with internal teams.
• Process new contracts/orders per SOPs.
• Data management across systems using Excel.
• Collaborate on billing processes for product lines.
• Support UAT and document billing processes.

Skills

Data analysis

Customer service

Excel

SAP

Billing

Tools

SAP

Job description

Job Title: Customer Support Consultant

Duration: 10/13/2026 to 10/12/2027

Location: Westbrook ME 04092 United States

Pay Rate : $21.43 - $28.57/hr

JOB SUMMARY

Location: The first six weeks will be hybrid on site, in Westbrook, Maine for three days per week. Once training is completed, the hybrid requirement is to be onsite in Westbrook, Maine two days per week.

PRIMARY DUTIES AND RESPONSIBILITIES

• Customer Facing Billing Representative
• The role would be responsible for communicating with our customers about billing inquiries surrounding the Software invoices on their monthly statement.
• This person will act as Tier II of billing questions for customers.
• Record and track all customer-facing tasks.
• Invoice/usage management
• For all Products. Creating Entries, Credits, Cancelations etc. (Sales to Support).
• Update and maintain customer subscription details, making necessary changes to reflect requests accurately.
• Reconcile invoice discrepancies and work with internal teams to resolve issues promptly.
• New contract/order processing in a manner aligned with standard operating procedures and other compliance requirements.

Examples of but not limited to

• Data Management using excel skills in numerous systems.
• You will collaborate with leadership and internal stakeholders on billing process design for software products, and process workflow improvements for existing software products and team(s).
• Collaborate with cross-functional teams to support billing operations and ensure data integrity.
• UAT of new processes as part of large, scaled projects.
• Document new and existing billing processes to improve efficiency and accuracy.

What You Need to Succeed

• High-quality interpersonal skills, with experience working with customers and maintaining good customer relationships. You will have phone skills, with the ability to establish rapport.
• Data Analytic skill set, including intermediate experience in excel (i.e., sum, v or x look up familiarity).
• Preference will be given to candidates with prior experience working with SAP for order entry and reporting- for the right candidate we will be willing to train.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.

To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.