Customer Support & Collections Pro

Intelogix; Copperas Cove (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, Vision Insurance

Paid Time Off

Employee Discounts

Job summary

InteLogix is seeking a customer-focused representative in the United States who will handle inbound and outbound calls to assist customers with payments and inquiries. The role emphasizes problem solving, effective communication, and a commitment to excellent service.

You will document interactions, stay updated on policies, and collaborate with other departments to resolve issues while adapting to weekend and holiday hours as needed.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Able to remain engaged on the phone throughout the entirety of your shift with minimal distractions.
• Computer/technology savvy with the ability to smoothly operate multiple windows and tabs.
• Typing Assessment required.
• Excellent attendance.
• All job offers are contingent upon completion of drug screen and background checks.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts.
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
• Maintain a thorough understanding of products, services and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.

Skills

Communication skills

Typing speed

Problem solving

Education

High School Diploma or equivalent

Tools

CRM software

Job description

InteLogix is seeking a customer-focused representative in the United States who will handle inbound and outbound calls to assist customers with payments and inquiries. The role emphasizes problem solving, effective communication, and a commitment to excellent service.

You will document interactions, stay updated on policies, and collaborate with other departments to resolve issues while adapting to weekend and holiday hours as needed.