Customer Support & Call Center Agent

Sky Health Care Management; Columbia (MD); Remote; USD 35,000 - 48,000; Full time

Job summary

Sky Health Care Management is seeking a friendly Call Center Agent to assist customers by phone. You will answer questions, provide accurate information, and direct complex requests to the appropriate team.

You will handle inbound and outbound calls, document interactions, and follow standard procedures while protecting customer information. A calm, professional demeanor and reliable internet access are essential.

Qualifications

• Strong verbal communication and active listening skills.
• Patient, professional, and customer-focused approach.
• Comfortable using computers and learning call-center software.
• Reliable internet access and a quiet workspace.
• Previous call-center or customer-service experience is preferred but not required.

Responsibilities

• Handle inbound and/or outbound customer calls.
• Listen carefully and respond with clear, professional communication.
• Provide information about products, services, or policies.
• Document calls and update customer records.
• Resolve routine concerns and escalated complex issues.
• Follow call-handling procedures and protect customer information.

Skills

Verbal communication

Active listening

Customer focus

Computer literacy

Stress management

Call-center experience (preferred)

Tools

Call-center software

Job description

Sky Health Care Management is seeking a friendly Call Center Agent to assist customers by phone. You will answer questions, provide accurate information, and direct complex requests to the appropriate team.

You will handle inbound and outbound calls, document interactions, and follow standard procedures while protecting customer information. A calm, professional demeanor and reliable internet access are essential.