Remote Customer Support Associate | Patient & Professional

Sky Health Care Management; City of Rochester (NY); Remote; USD 35,000 - 48,000; Full time

Job summary

Sky Health Care Management is seeking a friendly Customer Service Associate to assist customers via phone, email, or chat. You will answer questions, resolve routine concerns, and deliver a positive service experience across channels.

You will handle inquiries, provide accurate product and policy information, and document all interactions while following established procedures and ensuring data security. A reliable home workspace and internet access are required.

Qualifications

• Clear written and verbal communication skills.
• Patient, professional, customer-focused approach.
• Comfortable using computers and learning support software.
• Strong organization and ability to manage priorities.
• Customer service experience is preferred but not required.

Responsibilities

• Respond to customer inquiries through assigned channels.
• Provide accurate information about products, services, and policies.
• Help troubleshoot issues and escape complex requests.
• Document interactions and update customer records.
• Follow service procedures and safeguard customer information.

Skills

Clear communication

Patient demeanor

Computer literacy

Organization

Customer service experience

Job description

Sky Health Care Management is seeking a friendly Customer Service Associate to assist customers via phone, email, or chat. You will answer questions, resolve routine concerns, and deliver a positive service experience across channels.

You will handle inquiries, provide accurate product and policy information, and document all interactions while following established procedures and ensuring data security. A reliable home workspace and internet access are required.