Customer-First Call Center Agent - Onsite or Remote

Sky Health Care Management; Bakersfield (CA); Remote; USD 28,000 - 44,000; Full time

Job summary

Sky Health Care Management is seeking a professional Call Center Agent to assist customers by phone, answer questions, document interactions and help resolve routine concerns. The role may be onsite or remote, depending on business needs and candidate eligibility.

Responsibilities include handling calls, listening attentively, providing information, recording details, following privacy guidelines, and meeting service-quality standards while collaborating with colleagues and supervisors.

Qualifications

• Excellent verbal communication and listening skills.
• Patient, helpful, and professional approach.
• Basic computer skills and ability to navigate multiple systems.
• Reliable attendance, organization, and time-management skills.

Responsibilities

• Handle inbound calls and, where applicable, make outbound calls.
• Listen carefully and respond to customer questions in a courteous, professional manner.
• Provide information, resolve routine issues, and refer complex matters to the appropriate team.
• Record call details and update customer information accurately.
• Follow company procedures and privacy guidelines.
• Meet established service-quality and performance expectations.
• Collaborate with colleagues and supervisors.

Skills

Verbal communication

Active listening

Customer service mindset

Basic computer skills

Time management

Reliability

Remote work readiness

Tools

Multiple systems navigation

Job description

Sky Health Care Management is seeking a professional Call Center Agent to assist customers by phone, answer questions, document interactions and help resolve routine concerns. The role may be onsite or remote, depending on business needs and candidate eligibility.

Responsibilities include handling calls, listening attentively, providing information, recording details, following privacy guidelines, and meeting service-quality standards while collaborating with colleagues and supervisors.