Remote Live Chat Support Specialist

Sky Health Care Management; Los Angeles (CA); Remote; USD 35,000 - 48,000; Full time

Job summary

Sky Health Care Management is seeking a clear, customer-focused Live Chat Support Agent to assist customers through online chat from a suitable remote workspace. You will answer questions, resolve routine issues, and provide a professional, helpful experience.

Responsibilities include responding promptly, delivering accurate information, troubleshooting common issues, and documenting conversations while maintaining a friendly tone.

Qualifications

• Excellent written communication, spelling, and grammar.
• Customer-service mindset and sound judgment.
• Comfortable using computers and learning chat or CRM software.
• Ability to multitask and stay composed during busy periods.
• Previous customer support experience is preferred but not required.
• Reliable internet access and a suitable remote workspace.

Responsibilities

• Respond promptly to customer inquiries through live chat.
• Provide accurate information about products, services, or policies.
• Troubleshoot common issues and escalate more complex requests.
• Document conversations and update customer records.
• Manage multiple chats while maintaining accuracy and a friendly tone.
• Follow support procedures and protect customer information.

Skills

Written communication

Customer service mindset

Multitasking

Remote workspace setup

Computer literacy

Tools

CRM software

Chat software

Job description

Sky Health Care Management is seeking a clear, customer-focused Live Chat Support Agent to assist customers through online chat from a suitable remote workspace. You will answer questions, resolve routine issues, and provide a professional, helpful experience.

Responsibilities include responding promptly, delivering accurate information, troubleshooting common issues, and documenting conversations while maintaining a friendly tone.