Customer Support & Billing Specialist

Kedia Corporation; Beckley (WV); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading customer service firm is seeking a Customer Service Representative in Beckley, WV. The role involves engaging with customers to provide information and resolve inquiries regarding products and services. Candidates should possess strong active listening and communication skills. Familiarity with customer relationship management tools and the ability to handle billing inquiries is essential. Join a dynamic team focused on innovative solutions and exceptional customer experiences.

Qualifications

• Knowledge of customer service and personal services.
• Proficiency in English.
• Ability to understand and apply clerical processes.

Responsibilities

• Confer with customers by telephone or in person to provide information.
• Keep records of customer interactions or transactions.
• Determine charges for services requested and collect payments.
• Resolve customer service or billing complaints.
• Review insurance policy terms to assess coverage.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A leading customer service firm is seeking a Customer Service Representative in Beckley, WV. The role involves engaging with customers to provide information and resolve inquiries regarding products and services. Candidates should possess strong active listening and communication skills. Familiarity with customer relationship management tools and the ability to handle billing inquiries is essential. Join a dynamic team focused on innovative solutions and exceptional customer experiences.