Customer Experience Specialist

Kedia Corporation; Martinsburg (WV); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading service provider in Martinsburg, WV, is seeking a Customer Service Representative to manage customer inquiries and maintain interaction records. Ideal candidates will have excellent communication skills and a service-oriented approach. Responsibilities include providing information about products, resolving issues, and processing payments. This role offers a dynamic environment within a company committed to innovation and user experience.

Qualifications

• Excellent communication skills, both oral and written.
• Ability to manage customer relationships with a service-oriented approach.
• Previous experience in a customer service role is preferred.

Responsibilities

• Confer with customers to provide information and resolve issues.
• Maintain records of customer interactions and transactions.
• Determine charges for services and manage payments.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Avaya software

Microsoft Outlook

Microsoft Excel Knowledge

Job description

A leading service provider in Martinsburg, WV, is seeking a Customer Service Representative to manage customer inquiries and maintain interaction records. Ideal candidates will have excellent communication skills and a service-oriented approach. Responsibilities include providing information about products, resolving issues, and processing payments. This role offers a dynamic environment within a company committed to innovation and user experience.