Customer Support Specialist - Service & Solutions

Kedia Corporation; Morgantown (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

A dynamic customer service provider in Morgantown is looking for a Customer Service Representative. In this role, you will engage with customers via phone to assist with inquiries, process orders, and resolve complaints effectively. Ideal candidates will have strong communication skills and a service-oriented mindset, eagerly looking for opportunities to help. Join a fast-paced and innovative team focused on creating exceptional user experiences and building customer loyalty.

Responsibilities

• Confer with customers for product information and order processing.
• Maintain records of customer interactions including inquiries and complaints.
• Ensure the resolution of customer problems.
• Process customer payments and billing.
• Refer unresolved grievances to the appropriate departments.
• Review insurance policy terms to assist customers with claims.
• Contact customers regarding inquiries and claim results.
• Resolve service or billing complaints.
• Prepare invoices for returned goods.
• Examine information to determine the validity of complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Oral Comprehension

Oral Expression

Speech Clarity

Speech Recognition

Written Expression

Near Vision

Problem Sensitivity

Written Comprehension

Deductive Reasoning

Inductive Reasoning

Tools

Avaya software

Microsoft Excel

CRM software

automated attendant systems

predictive dialers

Job description

A dynamic customer service provider in Morgantown is looking for a Customer Service Representative. In this role, you will engage with customers via phone to assist with inquiries, process orders, and resolve complaints effectively. Ideal candidates will have strong communication skills and a service-oriented mindset, eagerly looking for opportunities to help. Join a fast-paced and innovative team focused on creating exceptional user experiences and building customer loyalty.