Customer Experience Specialist - Fast-Paced Support

Kedia Corporation; Weirton (WV); On-site; USD 30,000 - 45,000; Full time

Job summary

A global business services firm located in Weirton, WV, is looking for a Customer Service Representative. The role involves assisting customers over the phone or in person, providing product information, and resolving issues. Candidates should have strong communication skills, problem-solving abilities, and preferably a background in customer service. This full-time position offers a fast-paced working atmosphere focused on growth and innovation.

Qualifications

• Strong communication skills and fluent English.
• Experience in customer service or related field.
• Ability to handle complaints and inquiries effectively.

Responsibilities

• Provide information about products and services to customers.
• Resolve customer complaints and ensure satisfaction.
• Keep accurate records of customer interactions.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Scanners

Spreadsheet software

Job description

A global business services firm located in Weirton, WV, is looking for a Customer Service Representative. The role involves assisting customers over the phone or in person, providing product information, and resolving issues. Candidates should have strong communication skills, problem-solving abilities, and preferably a background in customer service. This full-time position offers a fast-paced working atmosphere focused on growth and innovation.