Customer Support Associate — Training & Growth

Zolidco; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training and ongoing support

Opportunities to develop customer-rela

collaborative work environment

Professional development and potential

Practical experience in customer care

Job summary

Zolidco in Houston, TX is seeking a dependable Customer Service Assistant to help customers access information, handle routine requests, and receive timely support. The role emphasizes a positive service experience and supports the team with everyday customer relations activities.

You will assist customers with questions about services and promotions, direct them to the right resources, gather feedback, and maintain accurate records.

Qualifications

• Strong interpersonal and verbal communication skills.
• Friendly, patient, and attentive approach to customer needs.
• Good organizational skills and attention to detail.
• Ability to follow procedures and prioritize assigned tasks.
• Reliable, adaptable, and comfortable working in a team.
• Willingness to learn and accept feedback.
• Previous customer service experience is helpful but not required.

Responsibilities

• Assist customers with questions about company services, current promotions, and general procedures.
• Provide clear explanations and direct customers to the appropriate resources.
• Help identify customer needs and communicate requests to the relevant team members.
• Support the resolution of routine concerns and follow established service procedures.
• Follow up on pending inquiries and communicate updates when necessary.
• Record customer interactions and maintain accurate service-related information.
• Help organize customer information materials and other service resources.
• Share customer feedback with supervisors to support service improvements.
• Work with colleagues to maintain a consistent and professional customer experience.

Skills

Interpersonal communication

Verbal communication

Organizational skills

Procedural compliance

Teamwork

Willingness to learn

Job description

Zolidco in Houston, TX is seeking a dependable Customer Service Assistant to help customers access information, handle routine requests, and receive timely support. The role emphasizes a positive service experience and supports the team with everyday customer relations activities.

You will assist customers with questions about services and promotions, direct them to the right resources, gather feedback, and maintain accurate records.