Customer Care Specialist - Growth & Training

Surib; Charlotte (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Training

Team environment

Career advancement

Job summary

Surib is seeking a motivated Customer Service Assistant to help customers access information, address routine questions, and navigate available services. The role suits someone who enjoys helping others, communicates clearly, and can contribute to a positive and efficient customer experience.

The position emphasizes responding to inquiries, identifying solutions, and explaining products and promotions in a professional manner.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, professional, and customer-oriented attitude.
• Good listening, problem-solving, and organizational abilities.
• Ability to prioritize tasks in a busy environment.
• Dependability and willingness to learn new procedures.
• Ability to work independently and collaboratively.
• Previous customer service experience is beneficial but not required.

Responsibilities

• Respond to customer inquiries and provide accurate information about company services and offerings.
• Listen to customer needs and help identify appropriate solutions or next steps.
• Explain available products, services, and promotions in a clear and professional manner.
• Refer complex concerns to the appropriate team member for further assistance.
• Maintain accurate records of customer interactions and follow-up requests.
• Support daily customer service activities and help maintain consistent service standards.
• Communicate updates and relevant information to customers in a timely manner.
• Collaborate with colleagues to address customer needs and resolve routine issues.
• Keep service materials and customer information organized.
• Participate in training to develop product knowledge and customer care skills.

Skills

Verbal communication

Interpersonal skills

Customer-oriented

Active listening

Problem solving

Organizational skills

Task prioritization

Dependability

Learning mindset

Collaboration

Job description

Surib is seeking a motivated Customer Service Assistant to help customers access information, address routine questions, and navigate available services. The role suits someone who enjoys helping others, communicates clearly, and can contribute to a positive and efficient customer experience.

The position emphasizes responding to inquiries, identifying solutions, and explaining products and promotions in a professional manner.