Customer Experience Specialist

Zolidco; Cincinnati (OH); Ibrido; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Zolidco is seeking a Customer Service Officer in Cincinnati to assist customers with inquiries, service requests, and information about offerings. The role focuses on delivering friendly, professional support while maintaining service standards and documenting interactions.

The ideal candidate is approachable, attentive, and collaborative, with a willingness to escalate complex issues when needed and contribute to ongoing customer engagement initiatives.

Competenze

• High school diploma or equivalent.
• Strong verbal communication and active listening skills.
• Professional, patient, and customer-focused attitude.
• Good problem-solving and organizational abilities.
• Ability to handle customer concerns respectfully.
• Dependable and comfortable working in a team environment.
• Previous customer service, retail, hospitality, or client support experience is preferred.

Mansioni

• Respond to customer questions about products, services, and promotions.
• Listen to customer concerns and identify appropriate solutions.
• Provide accurate information and explain available options.
• Assist with routine service requests and follow-up activities.
• Escalate complex issues to the appropriate team member.
• Maintain clear records of customer interactions and feedback.
• Communicate recurring customer concerns to help improve service.
• Support customer engagement initiatives when needed.
• Work with colleagues to ensure consistent and helpful customer experiences.

Conoscenze

Verbal communication

Active listening

Customer-focused attitude

Problem-solving

Organizational skills

Team player

Customer service experience

Formazione

High school diploma or equivalent

Descrizione del lavoro

Zolidco is seeking a Customer Service Officer in Cincinnati to assist customers with inquiries, service requests, and information about offerings. The role focuses on delivering friendly, professional support while maintaining service standards and documenting interactions.

The ideal candidate is approachable, attentive, and collaborative, with a willingness to escalate complex issues when needed and contribute to ongoing customer engagement initiatives.