Customer Experience Assistant

Zolidco; Los Angeles (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Training and skill development

Supportive team environment

Career advancement opportunities

Professional development

Job summary

Zolidco in Los Angeles, CA seeks a friendly and organized Customer Service Assistant to respond to inquiries, provide service information, and support day-to-day customer care activities. You will help maintain records, assist with routine requests, and contribute to a welcoming, solution-focused team.

Prior experience is helpful but not required, and training is provided. Join a collaborative environment that values clear communication, reliability, and a customer-first mindset to improve the

Qualifications

• Strong communication, listening, and interpersonal skills.
• Customer-focused attitude and professional demeanor.
• Good problem-solving and organizational abilities.
• Ability to manage multiple tasks while maintaining attention to detail.
• Willingness to learn company procedures and service standards.

Responsibilities

• Respond to customer questions and provide clear information about company services and offerings.
• Listen carefully to customer needs and help identify suitable next steps.
• Assist with routine service concerns and refer more complex matters to the appropriate team member.
• Maintain accurate records of customer interactions, requests, and follow-up activities.
• Communicate updates professionally and help ensure customer questions receive appropriate attention.
• Support customer service initiatives and help maintain consistent service standards.
• Work with colleagues to resolve routine issues and improve the customer experience.
• Keep relevant materials and service information organized and accessible.
• Participate in training to develop product knowledge and customer care skills.

Skills

Communication

Customer focus

Problem-solving

Organizational skills

Teamwork

Job description

Zolidco in Los Angeles, CA seeks a friendly and organized Customer Service Assistant to respond to inquiries, provide service information, and support day-to-day customer care activities. You will help maintain records, assist with routine requests, and contribute to a welcoming, solution-focused team.

Prior experience is helpful but not required, and training is provided. Join a collaborative environment that values clear communication, reliability, and a customer-first mindset to improve the