Customer Experience Support Associate

NextShining; Houston (TX); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Career development opportunities

Training and learning new systems

Collaborative work environment

Job summary

NextShining in Houston, TX is seeking a Customer Support Assistant to help customers with questions, requests, and ensure professional service. This role emphasizes building strong customer experiences and accurate information handling.

You will work with internal teams to maintain information quality, follow up on needs, and contribute to a smooth overall customer experience. Ideal candidates are organized, approachable, and detail-oriented.

Qualifications

• Excellent verbal and written communication skills.
• Professional, customer-focused attitude.
• Organized with strong time-management and attention to detail.
• Able to manage multiple tasks and priorities independently or in a team.
• Comfortable using computers and learning new systems.
• Reliable, adaptable, and eager to learn.

Responsibilities

• Respond to customer questions and requests in a timely manner.
• Provide general information about company services and processes.
• Identify customer needs and offer appropriate guidance or solutions.
• Maintain accurate records of customer interactions and requests.
• Follow up on open inquiries as needed.
• Escalate complex issues to the appropriate team.
• Coordinate with internal teams to resolve customer concerns.
• Maintain a professional and positive attitude in all interactions.
• Support administrative and operational tasks related to customer service.
• Help maintain high standards of service and customer satisfaction.

Skills

Verbal communication

Written communication

Customer-focused

Organization

Time management

Multitasking

Detail-oriented

Teamwork

Problem-solving

Adaptability

Job description

NextShining in Houston, TX is seeking a Customer Support Assistant to help customers with questions, requests, and ensure professional service. This role emphasizes building strong customer experiences and accurate information handling.

You will work with internal teams to maintain information quality, follow up on needs, and contribute to a smooth overall customer experience. Ideal candidates are organized, approachable, and detail-oriented.