Customer Experience Associate Peerspace

HelpfulRemote; Northern (KY); Hybrid; USD 28,930,000 - 39,950,000; Full time

Job summary

Peerspace is an online marketplace for booking spaces. This role handles guest and host conversations requiring a human touch, such as booking disputes, cancellations, or disagreements over a reservation.

Associates work across chat, email, phone, and SMS, using AI tools to draft responses while editing for accuracy and tone before anything is sent. The employer wants 1–2 years of experience in customer service, hospitality, or support, along with strong writing skills, attention to detail, and

Qualifications

• 1–2 years in customer service, hospitality, or support.
• Excellent writing skills with strong attention to detail.
• Comfort using AI tools to draft responses with human judgment.
• Ability to resolve cases independently and know when to elevate.

Responsibilities

• Handle guest and host conversations across chat, email, phone, and SMS.
• Draft responses with AI tools and edit for accuracy and tone before sending.
• Resolve disputes, cancellations, and other reservation issues on behalf of guests/hosts.
• Track and meet quality and response-time metrics; escalate when needed.

Skills

Strong writing

Attention to detail

AI-assisted responses

Customer service experience

Tools

Intercom

Job description

Peerspace is an online marketplace for renting event and meeting spaces. This role handles the guest and host conversations that need a human touch, such as booking disputes, last-minute cancellations, or disagreements over a reservation. Associates work across chat, email, phone, and SMS, using AI tools to draft responses while editing for accuracy and tone before anything is sent.

The employer wants 1-2 years of experience in customer service, hospitality, or support, along with strong writing skills, attention to detail, and comfort using AI tools alongside human judgment. Candidates should be able to resolve cases independently, know when to elevate, and track their own quality and response-time metrics. Experience with online marketplaces or Intercom is a plus.

This is a remote-first position paying $25.00 per hour, working on a 4-week rotating schedule with mostly Monday-Friday 8-hour days and some weekend coverage in the fourth week. Candidates must be based in the USA.

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