Customer Support Specialist Boulevard

HelpfulRemote; Northern (KY); Hybrid; USD 65,000 - 72,000; Full time

Job summary

HelpfulRemote in the United States is seeking an experienced enterprise support specialist to handle complex Tier 1 tickets for a scheduling and business management platform used by salons, spas, and self-care businesses. Support is provided via live chat, email, text, phone, and screen-sharing to owners, front desk staff, and service providers.

Requirements include 2–4+ years in customer-facing SaaS support, strong written and verbal communication, and empathy.

Qualifications

• 2–4+ years in customer-facing enterprise SaaS support.
• Strong written and verbal communication skills.
• Empathy and ability to de-escalate difficult interactions.

Responsibilities

• Handle complex Tier 1 support tickets for a scheduling and business management platform.
• Provide support via live chat, email, text, phone, and screen-sharing; troubleshoot issues and de-escalate conversations.

Skills

Customer-facing support

Written communication

Verbal communication

Empathy

Incident response

Job description

This role handles complex Tier 1 support tickets for a scheduling and business management platform used by salons, spas, and other self-care businesses. Support is delivered through live chat, email, text, phone, and screen-sharing to business owners, front desk staff, and service providers, with a focus on troubleshooting technical issues and de-escalating difficult interactions.

The employer wants 2-4+ years of customer-facing enterprise support experience in a fast-paced SaaS startup, along with technical aptitude for supporting platforms that handle data, scheduling, payments, or inventory. Strong written and verbal communication, empathy, and comfort with incident response processes are expected.

The schedule is Monday through Friday, 9-6 EST, with occasional extended hours and holiday coverage. Pay starts at $31.25 per hour plus a 10% annual bonus. Candidates must be based in the United States.

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