Customer Support Associate – On-site Santa Monica

Helpmates Staffing Services; Santa Monica (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

HSA contributions

Paid time off (2–4 weeks first years)

Job summary

Helpmates Staffing Services in Santa Monica, CA, seeks a Customer Support Associate to act as the friendly face for customers. The role focuses on answering calls and emails, providing clear information, and guiding issues to the appropriate teams.

On-site position, Monday–Friday, 8:00 AM–5:00 PM, start ASAP. Experience with high-end home fixtures is a plus and company benefits include paid health/dental/vision and 401(k) with matching.

Qualifications

• Strong verbal and written communication skills.
• Excellent organization and attention to detail.
• Dependability and punctuality.
• Basic computer skills and ability to learn new systems quickly.

Responsibilities

• Answer incoming calls and customer emails in a friendly, professional, and timely manner.
• Serve as the first contact for questions, orders, and general requests.
• Provide clear information and assist with straightforward issues.
• Gather details and route issues to the right team members.
• Follow up to ensure resolutions are provided.

Skills

Communication

Written communication

Organization

Punctuality

Teamwork

Telephone conversation

Tools

CRM software

Job description

Helpmates Staffing Services in Santa Monica, CA, seeks a Customer Support Associate to act as the friendly face for customers. The role focuses on answering calls and emails, providing clear information, and guiding issues to the appropriate teams.

On-site position, Monday–Friday, 8:00 AM–5:00 PM, start ASAP. Experience with high-end home fixtures is a plus and company benefits include paid health/dental/vision and 401(k) with matching.