Customer Service Associate

Bold; Dyer (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Bold in California is seeking a Customer Service Associate to enhance customer satisfaction by providing top-tier support through phone, email, and chat. This role requires over a year of experience in customer service, where strong communication and organizational skills are essential.

You will connect with customers by addressing inquiries, offering solutions, and engaging in community promotions. Join us in making our customers' experience as pleasant as possible while upholding the company's standards.

Qualifications

• 1+ year’s experience handling inbound customer issue resolution using various communication methods.
• Resilient in adapting to fast-paced settings with changing customer needs.
• Ability to write clearly and effectively in both formal and casual contexts.

Responsibilities

• Meet customer expectations utilizing all resolution options.
• Maintain up-to-date knowledge of promotions and merchandise.
• Connect with customers through open-ended questions and solution recommendations.

Skills

Effective written communication skills

Customer issue resolution

Teamwork

Adaptability in fast-paced environments

Organizational skills

Job description

Job Description

Bold is looking to hire a Customer Service Associate to join our team. As a Customer Service Associate, your patience, good listening skills, attention to detail, and overall positive presence are at the core of your character, making you a natural for making our customers happy. You are our number one ambassador. With a focus on the customer, you give support every step of the way, from being a supportive voice on the phone to taking orders and helping to address customer service problems with ease.

Responsibilities

• Focus on meeting the customer’s expectations by utilizing all resolution options.
• Maintain knowledge of current advertising, promotions, and catalogs, and the status of merchandise.
• Connect with customers by asking open-ended questions, recommending solutions, answering customer questions, and graciously listening to and denoting customer concerns.
• Participate in the community to promote the brand and stay informed concerning competitors.
• Demonstrate safe practices and procedures in store by adhering to company standards.

Qualifications

• 1+ year’s experience handling inbound customer issue resolution using email, phone, and chat.
• Experience in the fast-paced role of customer service and resilient in an ever-changing setting.
• Effective written communication skills, including top‑notch grammar, spelling, and ability to write both formally and casually.
• Highly motivated individuals who work well in a team environment.
• Organized, can juggle both resolution and succinct communication.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Location

Los Angeles, California.