Customer Support Associate - Growth & Impact in Fintech

CardWorks; New York (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Bonus target

Medical, Dental, and Vision

401(k) Plan with Company Match

Paid Vacation and Holidays

Disability Insurance

Wellness Programs

Job summary

CardWorks Financial Group is seeking a Customer Support Associate I to serve as a primary point of contact for accountholders in a call center environment. You will respond to inbound inquiries, provide account‑related support, help resolve questions or concerns, and deliver a professional and consistent customer experience.

The role emphasizes accurate documentation, adherence to policies, and collaboration with teammates to support retention and customer satisfaction.

Qualifications

• Requires a high school diploma or its equivalent.
• Prior customer service experience.
• Experience with First Data Resources (FDR) or Evolve preferred.

Responsibilities

• Respond to inbound inquiries and provide accurate, professional support to accountholders regarding account information, transactions, payments, and general servicing needs.
• Assist accountholders with questions, concerns, and routine account issues while delivering a positive customer experience and supporting customer retention.
• Researches and resolves customer issues in accordance with established policies, procedures, regulatory requirements, and business guidelines.
• Accurately updates, verifies, and notates customer information and call activity within designated systems to ensure complete and reliable account records.
• Initiates and supports account transactions, service requests, billing dispute steps, and investigations as appropriate based on customer needs and department procedures.

Skills

Customer service experience

Call center experience

FDR/Evolve platforms

Computers literacy

Education

High school diploma

Tools

Computers

Job description

CardWorks Financial Group is seeking a Customer Support Associate I to serve as a primary point of contact for accountholders in a call center environment. You will respond to inbound inquiries, provide account‑related support, help resolve questions or concerns, and deliver a professional and consistent customer experience.

The role emphasizes accurate documentation, adherence to policies, and collaboration with teammates to support retention and customer satisfaction.