Customer Support Associate: Grow in Financial Services

CardWorks; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus Target or Variable Pay Incentive

Medical, Dental, Vision

401(k) Plan with Company Match

Short- & Long-Term Disability

Wellness Programs

Life and AD&D Insurance

Paid Vacation and Holidays

Employee Engagement Activities

Job summary

CardWorks Financial Group is hiring a Customer Support Associate I in Orlando, FL. You will serve as a primary contact for accountholders, handling inquiries, resolving questions, and ensuring a professional customer experience in a call-center environment.

Responsibilities include documentation of interactions, escalation of complex issues, and adherence to procedures, compliance, and quality standards. A high school diploma and prior customer service experience are required.

Qualifications

• Requires a high school diploma or its equivalent.
• Prior customer service experience.
• Experience with FDR, Evolve or related platforms preferred.
• One (1) year of related inbound or outbound call center or collections experience desirable.
• Experience working with computers is required.

Responsibilities

• Responds to inbound telephone inquiries and provides accurate, professional support regarding account information, transactions, payments, and servicing needs.
• Assists accountholders with questions and routine account issues while delivering a positive customer experience.
• Researches and resolves customer issues in accordance with policies, procedures, and regulatory requirements.
• Updates and notates customer information and call activity within designated systems.
• Initiates and supports account transactions, service requests, and investigations as appropriate.

Skills

Customer service

Clear communication

Team coordination

Education

High school diploma or equivalent

Tools

First Data Resources (FDR)

Evolve platform

Job description

CardWorks Financial Group is hiring a Customer Support Associate I in Orlando, FL. You will serve as a primary contact for accountholders, handling inquiries, resolving questions, and ensuring a professional customer experience in a call-center environment.

Responsibilities include documentation of interactions, escalation of complex issues, and adherence to procedures, compliance, and quality standards. A high school diploma and prior customer service experience are required.