Financial Services Customer Support Specialist

CardWorks Financial Group; Orlando (FL); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with company match

Paid vacation & holidays

Disability insurance

Wellness programs

Employee engagement activities

Job summary

CardWorks Financial Group seeks a Customer Support Associate I to act as the primary contact for accountholders in a call center. You will respond to inbound inquiries, provide account-related support, and document interactions with precision.

The role emphasizes accuracy, regulatory compliance, and customer satisfaction, with escalation of complex matters when needed. Requires a high school diploma and 1+ years of call center experience.

Qualifications

• High school diploma or equivalent required.
• 1+ years of inbound/outbound call center or collections experience preferred.
• Experience with billing disputes, account servicing, and related processes is a plus.

Responsibilities

• Respond to inbound telephone inquiries with accurate, professional support for accountholders.
• Assist with account information, transactions, payments, and general servicing needs.
• Document interactions and call activity in designated systems to maintain complete records.
• Escalate complex issues to leadership or specialized teams as appropriate.
• Educate accountholders on processes, timelines, and available next steps.

Skills

Customer service

Clear communication

Computer literacy

Education

High School Diploma or equivalent

Tools

First Data Resources (FDR)

Evolve

Job description

CardWorks Financial Group seeks a Customer Support Associate I to act as the primary contact for accountholders in a call center. You will respond to inbound inquiries, provide account-related support, and document interactions with precision.

The role emphasizes accuracy, regulatory compliance, and customer satisfaction, with escalation of complex matters when needed. Requires a high school diploma and 1+ years of call center experience.