Customer Support Associate — Banking Services Champion

CardWorks Financial Group; Town of Florida (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Job summary

CardWorks Financial Group seeks a Customer Support Associate I to serve as the primary contact for accountholders in our call center. You will respond to inbound inquiries, provide account information, resolve routine issues, and record interactions accurately.

You will follow policies and compliance requirements, support account servicing needs, and escalate complex matters when needed. This role offers comprehensive benefits, flexible schedules, and opportunities to grow within Merrick Bank

Qualifications

• Requires high school diploma or equivalent.
• Prior customer service experience preferred.
• Experience with FDR or Evolve platforms is a plus.

Responsibilities

• Respond to inbound inquiries with accurate, professional support.
• Assist accountholders with questions and routine issues.
• Document interactions and update account records.
• Escalate complex matters to leadership or specialized teams.
• Educate customers on processes, billing disputes, and timelines.

Skills

Customer service

Bilingual English/Spanish

Call center software

Data entry

Education

High school diploma

Tools

First Data Resources (FDR)

Evolve

Job description

CardWorks Financial Group seeks a Customer Support Associate I to serve as the primary contact for accountholders in our call center. You will respond to inbound inquiries, provide account information, resolve routine issues, and record interactions accurately.

You will follow policies and compliance requirements, support account servicing needs, and escalate complex matters when needed. This role offers comprehensive benefits, flexible schedules, and opportunities to grow within Merrick Bank