Customer Support Associate — Fast-Paced Call Center

Flame Furnace Company; Warren (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Heartland Home Services, Inc. is seeking a Customer Service Representative in Warren, MI to join our team. The role requires excellent verbal and written communication, problem-solving abilities, and a customer-first mindset.

A minimum of one year in a call center and ability to handle high call volumes are preferred. The position is full-time, with Monday–Friday shifts and occasional Saturday coverage. Applicants must pass background checks and drug screening, and be proficient with computers

Qualifications

• High School diploma or equivalent required; some college preferred.
• 1 year of call center experience.
• Pass criminal background check and drug screening.
• Excellent phone etiquette and clear communication.
• Proficient computer skills and ability to learn multiple new software.
• Ability to work in a fast-paced environment with high call volumes.
• Strong problem-solving skills and ability to build rapport with customers.
• 30 WPM+ typing.

Responsibilities

• Take calls and respond to customer inquiries in a professional and timely manner.
• Communicate clearly with customers and employees in writing and verbally.
• Provide accurate information about products, services and company policies.
• Sit for long periods of time.
• Handle customer complaints and resolve issues to ensure customer satisfaction.
• Perform data entry tasks to update customer records and maintain documentation.
• Keep customer information confidential.
• Adhere to the Call Center attendance policy.
• Other duties as assigned.

Skills

Customer service

Data entry

Strong communication

Typing 30 WPM

Problem solving

Team player

Calm under pressure

Education

High school diploma

Tools

Software proficiency

Job description

Heartland Home Services, Inc. is seeking a Customer Service Representative in Warren, MI to join our team. The role requires excellent verbal and written communication, problem-solving abilities, and a customer-first mindset.

A minimum of one year in a call center and ability to handle high call volumes are preferred. The position is full-time, with Monday–Friday shifts and occasional Saturday coverage. Applicants must pass background checks and drug screening, and be proficient with computers