Customer Service Representative

Flame Furnace Company; Warren (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Heartland Home Services, Inc. is seeking a Customer Service Representative in Warren, MI to join our team. The role requires excellent verbal and written communication, problem-solving abilities, and a customer-first mindset.

A minimum of one year in a call center and ability to handle high call volumes are preferred. The position is full-time, with Monday–Friday shifts and occasional Saturday coverage. Applicants must pass background checks and drug screening, and be proficient with computers

Qualifications

• High School diploma or equivalent required; some college preferred.
• 1 year of call center experience.
• Pass criminal background check and drug screening.
• Excellent phone etiquette and clear communication.
• Proficient computer skills and ability to learn multiple new software.
• Ability to work in a fast-paced environment with high call volumes.
• Strong problem-solving skills and ability to build rapport with customers.
• 30 WPM+ typing.

Responsibilities

• Take calls and respond to customer inquiries in a professional and timely manner.
• Communicate clearly with customers and employees in writing and verbally.
• Provide accurate information about products, services and company policies.
• Sit for long periods of time.
• Handle customer complaints and resolve issues to ensure customer satisfaction.
• Perform data entry tasks to update customer records and maintain documentation.
• Keep customer information confidential.
• Adhere to the Call Center attendance policy.
• Other duties as assigned.

Skills

Customer service

Data entry

Strong communication

Typing 30 WPM

Problem solving

Team player

Calm under pressure

Education

High school diploma

Tools

Software proficiency

Job description

## Customer Service RepresentativeApply: Warren, MI: Posted Yesterday: End Date: December 25, 2026 (30+ days left to apply): R-102267**Job Description:**Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent communication, both verbal and written, and problem-solving skills. We are looking for a friendly, outgoing individual who enjoys working in a team environment. The ideal candidate must have a minimum of one year of call center experience and be comfortable working in a fast-paced environment.**QUALIFICATIONS:**\\*High School diploma or equivalent required; some college preferred\\*Strong data entry skills with attention to detail and accuracy with a t least 1 year call center experience\\*Must be able to pass a criminal background check and drug screening\\*Excellent phone etiquette and ability to communicate clearly and effectively\\*Proficient computer skills and ability to learn multiple new software\\*Ability to work in a fast-paced environment and handle high call volumes\\*Strong problem-solving skills and ability to build rapport with customers\\*Ability to stay calm and maintain a positive attitude even in challenging situations\\*30 WPM+ typing**RESPONSIBILITIES:**\\*Take calls and respond to customer inquiries in a a professional and timely manner\\*Able to communicate clearly with customers and employees in a professional manner both verbally and in writing\\*Provide accurate information about products, services and company policies\\*Ability to sit for long periods of time\\*Handle customer complaints when possible and resolve issues to ensure customer satisfaction\\*Perform data entry tasks to update customer records and maintain accurate documentation\\*Always keep the customer information confidential\\*Adhere to the attendance police of the Call Center\\*Other duties as assigned**SCHEDULE:**\\*Monday through Friday\\*Saturdays as neededHeartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.