Customer Service Specialist - Fast-Paced Call Center

Heartland Home Services, Inc.; Madison Heights (MI); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great pay

Benefits package

Descripción de la vacante

Heartland Home Services, Inc. is seeking a Customer Service Representative to join a fast-paced team in Michigan. The ideal candidate will handle calls with clear communication, provide accurate product/service information, and maintain confidentiality of customer data.

Requirements include a high school diploma or equivalent, 1+ year call center experience, and strong typing (30 WPM+). The role emphasizes teamwork and a positive attitude within an HVAC/plumbing/electrical service environment in

Formación

• High School diploma or equivalent required; some college preferred
• Strong data entry skills with attention to detail and accuracy with at least 1 year call center experience
• Must be able to pass a criminal background check and drug screening
• Excellent phone etiquette and ability to communicate clearly and effectively
• Proficient computer skills and ability to learn multiple new software
• Ability to work in a fast-paced environment and handle high call volumes
• Strong problem-solving skills and ability to build rapport with customers
• Ability to stay calm and maintain a positive attitude even in challenging situations
• 30 WPM+ typing

Responsabilidades

• Take calls and respond to customer inquiries in a professional and timely manner
• Able to communicate clearly with customers and employees in a professional manner both verbally and in writing
• Provide accurate information about products, services and company policies
• Ability to sit for long periods of time
• Handle customer complaints when possible and resolve issues to ensure customer satisfaction
• Perform data entry tasks to update customer records and maintain accurate documentation
• Always keep the customer information confidential
• Adhere to the attendance policy of the Call Center
• Other duties as assigned

Conocimientos

Customer service

Communication

Data entry

Typing 30 WPM

Team player

Educación

High School diploma or equivalent

Some college preferred

Herramientas

CRM software

MS Office

Descripción del empleo

Heartland Home Services, Inc. is seeking a Customer Service Representative to join a fast-paced team in Michigan. The ideal candidate will handle calls with clear communication, provide accurate product/service information, and maintain confidentiality of customer data.

Requirements include a high school diploma or equivalent, 1+ year call center experience, and strong typing (30 WPM+). The role emphasizes teamwork and a positive attitude within an HVAC/plumbing/electrical service environment in