Customer Support Associate

Empower; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative startup is seeking Customer Support Associates to join their mission of transforming the gig economy. This remote position focuses on providing exceptional support to drivers and riders, ensuring timely issue resolution and enhancing customer satisfaction. Ideal candidates will be detail-oriented problem solvers with strong communication skills, ready to thrive in a dynamic environment. Join a passionate team dedicated to making a difference in the lives of gig workers while enjoying competitive compensation and benefits. If you're ready to make an impact, we want to hear from you!

Benefits

Competitive compensation

Equity

Performance-based bonus

Competitive benefits package

Work from home

Qualifications

• Experience in a customer support role or call center environment.
• Strong organizational skills and the ability to multitask.

Responsibilities

• Address and solve driver and rider issues on the Empower platform.
• Ensure timely correspondence with customers via phone and email.
• Prepare and present product/service recommendations.

Skills

Detail-oriented

Problem-solving

Written communication

Verbal communication

Organizational skills

Multitasking

CRM software proficiency

Team-first mentality

Tools

Zendesk

Job description

Empower is a fast-growing startup on a mission to transform the gig economy so hard-working drivers can earn a sustainable living working for themselves. If you want to be an integral member of a team disrupting Uber and care about making a difference for gig economy workers, then we’d like to hear from you.

Role Overview:

Empower is hiring Customer Support Associates. Customer Support Associates at Empower are responsible for addressing and solving driver and rider issues on the Empower platform, in a timely manner that drives customer satisfaction. This role will primarily be responsible for evening and overnight shifts.

This is a remote work-from-home position from anywhere in the United States focused on evening East Coast shifts, so the Pacific time zone is preferred.

Detailed Responsibilities:

• Maintain a comprehensive understanding of the Empower platform, including both the driver and rider mobile applications.
• Ensure timely correspondence with customers via phone and email.
• Identify customer needs and address their problems with a positive attitude.
• Escalate issues and trends that require broader attention.
• Prepare and present product/service recommendations that will decrease the volume of customer issues in the future.

Candidate Requirements:

• You are a detail-oriented, high-energy, driven, problem-solver with an exceptional work ethic and a desire to be part of a team disrupting the status quo.
• Polished written and verbal communication skills.
• You exhibit patience when handling tough situations.
• Strong organizational skills and the ability to multitask.
• Proficiency in CRM software and ticketing systems, such as Zendesk.
• You have a flexible schedule, allowing for potential weekend and night work.
• Team-first mentality and a professional attitude.
• You take a startup (all-hands-on-deck) “I bust my butt because I love it” approach.

Preferred Experience:

• Experience in a customer support role or call center environment.
• Experience at a startup or in a similarly intense environment.
• Familiarity with the for-hire transportation industry and gig economy.

What Do We Offer?

• Competitive compensation + equity + performance-based bonus.
• Competitive benefits package.
• Being part of a great team to better the lives of gig workers.
• Work from home.

If you are interested in this position, please send your resume to [e-mail]