Customer Support Associate

BlueVine Capital Inc.; Jersey City (NJ); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An innovative firm is revolutionizing small business banking with tailored solutions that empower entrepreneurs. Join a dynamic team dedicated to enhancing customer experiences and driving impactful change in the financial sector. This role offers the chance to engage with clients, address their needs, and contribute to a collaborative culture. If you are passionate about customer support and thrive in a fast-paced environment, this opportunity is perfect for you. Embrace the challenge of helping small businesses succeed while enjoying competitive benefits and a supportive work environment.

Benefits

Excellent health coverage

401K with company match

PTO and flexible holidays

Mental health benefits

Wellness benefit

Monthly WFH stipend

Paid parental leave

Access to financial coaches

Weekly catered lunches

Fully stocked kitchen

Qualifications

• 1-2 years of customer support experience required.
• Strong written and verbal communication skills are essential.

Responsibilities

• Resolve small business owners’ questions regarding products.
• Leverage technology solutions to process customer requests.

Skills

Customer Support

Communication Skills

Problem Solving

Adaptability

Education

High School Diploma or GED

Job description

Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit—all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we’re empowering entrepreneurs to grow with confidence.

Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we’ve been supporting SMBs since 2013, serving over 500,000 customers nationwide and growing a dynamic global team of 500 people. Our mission? To fuel small businesses with the financial tools they need to succeed.

At Bluevine, you’ll be part of a collaborative, fast-paced team that’s reshaping the future of banking. Ready to make an impact?

#LI-Hybrid

WHAT YOU'LL DO:

• Resolve small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chats
• Ensure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term & long-term needs
• You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer
• Leverage Bluevine’s innovative technology solutions and systems to process customer’s requests
• Meet or exceed performance expectations based on key performance indicators across customer experience, effectiveness, efficiency and other metrics
• Identify, resolve, and/or escalate risks and trends that may impact the customer experience
• Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements
• Be adaptable and flexible to support business needs, including short-term scheduling adjustments
• Be a part of creating a fun and engaging culture

Core Capabilities or Competencies

• You have a passion for helping people and you love making a difference in the lives of others
• You thrive in ambiguous and rapidly changing environments
• Learning things quickly and making swift decisions is nothing new for you
• When it comes to managing difficult conversations, you know how to strike the right balance between listening, asking questions, displaying empathy and driving towards optimal outcomes
• Problems are welcomed challenges and you enjoy helping others resolve issues and learning new things
• You are one of the most technologically-savvy individuals in your network and you are known for adapting rapidly to changing tools and capabilities
• You are excited about starting a career in a fintech company that obsesses about helping Small Business Owners simplify their finances so they can get back to what matters most to them

Experience / Must Haves

• High school diploma or GED required
• 1-2 years of Customer Support experience including client-facing experience
• Candidates must be 18 years or older and adhere to all job requirements
• Strong written and verbal communication skills
• Adherence to a specific work schedule, as defined by management - shifts assignments are between 8AM-8PM ET Monday-Friday
• Work in a hybrid environment - In-office 2 days a week and at-home 3 days a week
• Distraction free work from home environment that has reliable internet access - 100 mbps
• Banking and financial experience are a strong plus

New Hire Hourly Pay: $23 / hour (non-exempt)

Benefits & Perks (US Based ONLY)

• Excellent health coverage and life insurance benefits
• 401K with an immediate 3% company match
• PTO, Company Holidays, and Flexible Holidays
• Company-sponsored Mental Health Benefits, including 1:1 therapy
• Over $1,000 annually for a wellness benefit of your choice
• Monthly WFH stipend
• Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
• Access to financial coaches and education sessions
• Weekly catered lunches and fully stocked kitchen pantries

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