Customer Support Associate

Nimble; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Customer Support Associate to enhance their dynamic team. This role involves engaging with customers through various channels, ensuring their inquiries are addressed promptly and accurately. You'll be part of a fast-paced environment, where your organizational skills and attention to detail will shine. With a focus on customer satisfaction, you will collaborate with team members to resolve complex issues and promote product knowledge. If you're passionate about delivering exceptional service and thrive in a challenging setting, this opportunity is perfect for you.

Benefits

Work from Home

Competitive Salary

Fast Hiring

Qualifications

• Professional fluency in English with strong communication skills.
• 2+ years of experience in customer service or support.

Responsibilities

• Respond to customer inquiries and resolve issues via email, chat, and phone.
• Maintain professionalism and empathy in all customer interactions.

Skills

Customer Service

Communication Skills

Multitasking

Detail-oriented

Organizational Skills

Problem Solving

Education

Undergraduate Degree in Business Administration

Undergraduate Degree in Marketing

Tools

Zendesk

Salesforce

Intercom

Stripe

Job description

We are a headhunter agency matching top talent in The Philippines with fast-growing US and global companies. We are hiring an ambitious and talentedCustomer Support Associateto join a Nimble company.Our client is a property management business in California, United States, with properties across California, Texas, and Washington.

Working hours:Monday to Friday, 8am to 4pm PST

Salary range:$1,000 - $1,200 per month

Responsibilities

• Respond to customer inquiries and provide accurate information about our products and services.
• Assist customers through email, live chat, and phone to resolve issues and answer questions.
• Maintain a high level of professionalism and empathy when interacting with customers.
• Ensure timely and accurate resolution of customer concerns, striving for first-contact resolution whenever possible.
• Collaborate with other team members and departments to escalate and resolve complex issues.
• Keep accurate records of customer interactions, transactions, and complaints.
• Provide product and service information to customers and promote upsell opportunities when applicable.
• Stay up-to-date with product knowledge to effectively and efficiently address customer inquiries.
• Follow company policies and procedures while providing exceptional customer service.
• Participate in training sessions to continually improve skills and stay informed about company updates.

Requirements

• Professional fluency in English, with excellent written, speaking, and reading skills
• Undergraduate degree, preferably in Business Administration or Marketing
• At least 2 years of experience in customer service and customer support
• Can work in a demanding, past-faced environment, and can multitask effectively
• Detail-oriented individual with excellent organizational skills
• Familiar with customer support software, including Zendesk, Salesforce, and Intercom
• Familiar with payment processing tools, including Stripe, and order fulfillment software

Benefits

• Work from home
• Competitive salary
• Fast hiring