Associate, Client Support

S&P Global; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking company, where you can leverage your analytical skills in a dynamic financial environment. This role involves supporting clients and internal teams, facilitating the settlement process, and engaging with clients of varying seniority levels. You'll have the chance to learn about finance and technology while working collaboratively within a global team. Join a company that values integrity, discovery, and partnership, and make a meaningful impact on the financial markets.

Benefits

Health Care Coverage

Generous Time Off

Continuous Learning Resources

Retirement Planning

Family Friendly Perks

Retail Discounts

Qualifications

• Ability to think laterally, analyze, and question processes.
• Eager to learn with strong analytical and problem-solving abilities.

Responsibilities

• General support of the Platforms and new user onboarding.
• Capture and channel user feedback to management for improvement.

Skills

Analytical Skills

Problem-Solving

Organizational Skills

Communication Skills

Multitasking

Tools

MS Office

Internet Applications

Job description

An exciting opportunity for someone with an analytical approach who thrives in a fast-paced environment and has an interest in financial markets.

An opportunity to facilitate and improve the settlement process by providing support to and collaborating with clients and internal teams.

Exposure to an exciting financial market and interaction, on a daily basis, with clients of varying levels of seniority.

An exciting opportunity to learn about finance, banking, and high technology .

Responsibilities:

General support of the Platforms

New user onboarding, account maintenance, resolution of client issues or questions, and provide walk throughs on how to operate within the platform.

Creation and maintenance of entity identifiers

Analysis of client administrative details and tax forms

Work with a global team responsible for front-line client services

Must consistently adhere to all internal procedures

Be pro-active in identifying problems. Either work with peers on a resolution or escalate them to management.

Capture and channel user feedback to the management team to facilitate the continuous improvement of our products and services

Ad hoc duties and projects as requested by the team leader

The role will continuously evolve depending on the candidates’ competencies to ensure challenge and growth. You will be empowered to the extent of your capacities.

What We’re Looking For:

Ability to think laterally, analyze, and question processes

Proficient in MS office

Team player

Ability to identify and escalate issues or concerns

Excellent prioritization skills, ability to multitask and work in a fast paced environment a requirement

Eager to learn with strong analytical and problem-solving abilities

Great organizational skills are a requirement

Must be able handle stressful customer situations with patience and poise

Proficient PC skills, especially in Microsoft Word and Excel.

Demonstrated knowledge and experience in working with internet-based applications

Ability to review processes and suggest improvements

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

-----------------------------------------------------------

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

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About the Role:

Grade Level (for internal use):

07

What’s in it for you:

• An exciting opportunity for someone with an analytical approach who thrives in a fast-paced environment and has an interest in financial markets.

• An opportunity to facilitate and improve the settlement process by providing support to and collaborating with clients and internal teams.

• Exposure to an exciting financial market and interaction, on a daily basis, with clients of varying levels of seniority.

• An exciting opportunity to learn about finance, banking, and high technology .

Responsibilities:

• General support of the Platforms

• New user onboarding, account maintenance, resolution of client issues or questions, and provide walk throughs on how to operate within the platform.

• Creation and maintenance of entity identifiers

• Analysis of client administrative details and tax forms

• Work with a global team responsible for front-line client services

• Must consistently adhere to all internal procedures

• Be pro-active in identifying problems. Either work with peers on a resolution or escalate them to management.

• Capture and channel user feedback to the management team to facilitate the continuous improvement of our products and services

• Ad hoc duties and projects as requested by the team leader

• The role will continuously evolve depending on the candidates’ competencies to ensure challenge and growth. You will be empowered to the extent of your capacities.

What We’re Looking For:

• Ability to think laterally, analyze, and question processes

• Proficient in MS office

• Team player

• Ability to identify and escalate issues or concerns

• Excellent prioritization skills, ability to multitask and work in a fast paced environment a requirement

• Eager to learn with strong analytical and problem-solving abilities

• Great organizational skills are a requirement

• Must be able handle stressful customer situations with patience and poise

• Proficient PC skills, especially in Microsoft Word and Excel.

• Demonstrated knowledge and experience in working with internet-based applications

• Ability to review processes and suggest improvements

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

-----------------------------------------------------------

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

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20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

About the company

S&P Global Inc. is an American publicly traded corporation headquartered in Manhattan, New York City.