Client Support Associate

Legends Marketing & Sales; United States; Hybrid; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Support Associate to enhance client relations and manage reseller interactions. This role involves becoming a subject matter expert on client products, assisting in the development of sales tools, and ensuring excellent organizational support. The ideal candidate will thrive in a collaborative environment, demonstrating strong communication skills and a heart for service. Enjoy the flexibility of a full-time or hybrid role that allows you to contribute meaningfully while enjoying a supportive work culture.

Benefits

SEP-IRA retirement benefits

Flexible work options

Hourly compensation

Qualifications

• Become proficient in client product specifications and reseller pricing.
• Assist in creating channel sales tools and digital marketing resources.

Responsibilities

• Support national accounts sales personnel in growing national resellers.
• Act as the primary contact for clients and resellers for all channel needs.

Skills

Client support

Organizational skills

Communication skills

Integrity

Tools

Product Information Management (PIM) systems

Job description

Support Legends’ National Accounts sales personnel in pursuing and growing national resellers on behalf of Legends’ clients. This will entail serving as the primary contact with clients for all channel needs as well as a point of contact for resellers. Perform all functions with excellence.

Responsibilities

Client support – become Legends’ subject matter expert on all matters related to the client including product specifications, image and written product content, reseller pricing and program details, and the competitive landscape.

Assist clients in creating channel sales tools such as literature, videos, product images, refining product copy, and digital marketing resources.

Handle pricing, product changes, review and audit client reporting, and assist in forecasting.

Reseller management – act as the point of contact for all functions at resellers, including merchants, content teams, purchasing, logistics compliance, sales force, finance, and accounts payable.

Assist Legends’ sales team in creating and presenting line review materials, perform web audits of product assortments, and conduct virtual product training sessions.

Become proficient in utilizing reseller portals for inputting new product additions, managing price change submissions, and handling Product Information Management (PIM) systems.

As a member of the Legends’ client support team, the candidate should exhibit:

• Heart to serve clients and their customers
• Excellent organizational skills
• Strong verbal and written communication skills
• Personal integrity

Position Details

Option to work full-time or hybrid in Brookfield, WI, or full-time remote depending on role. Minimum 20 hours/week, hourly compensation, SEP-IRA retirement benefits.

Seniority level

• Entry level

Employment type

• Full-time

Industry

• Facilities Services

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