Virtual Customer Support Associate - Madhya Pradesh, India

Amazon; Ontario (CA); Remote; USD 60,000 - 80,000; Part time

Job summary

Amazon is seeking a Customer Service Associate to work from home, providing exceptional support to customers. This part-time role requires strong communication skills and the ability to handle various customer inquiries effectively. Comprehensive training and equipment will be provided, along with benefits including medical insurance and a pension plan.

Benefits

Medical insurance

Pension plan

Internet allowance

Lifestyle benefits and retail discounts

Ongoing training and development opportunities

Qualifications

• Minimum age of 18 years.
• Strong English communication skills (written and oral).

Responsibilities

• Answer customer requests through phone, chat, and email.
• Prevent issues and solve queries for customers.

Skills

Communication

Multi-tasking

Detail-oriented

Customer-focused

Job description

Work from home with Amazon Customer Service!

Role: Customer Service Associate

Job Type: Part-Time

Location: Work from home in (MP), India

Description

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?

As an Amazon Customer Service Associate, your purpose is to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat, and/or email. This includes questions about orders, products, payments, and website guidance. You will use a variety of tools to navigate, research, review solutions, and communicate effectively with customers.

What are your hours?

This role requires working variable hours to match customer needs, including overnight, day, and late shifts, with a minimum of 40 hours per week. Shifts are scheduled within operating hours of 6 am to 11 pm, Sunday to Saturday. You may be required to work on national holidays. Your exact schedule will be communicated closer to your start date.

What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment

What benefits will you receive?

No prior customer service experience is necessary. You will receive comprehensive training and equipment. Benefits include:

• Medical insurance
• Pension plan
• Internet allowance
• Lifestyle benefits and retail discounts through Amazon Extras
• Ongoing training and development opportunities

Minimum Qualifications

• Minimum age of 18 years
• Legal right to work in India
• Strong English communication skills (written and oral)
• Experience working with a computer
• Availability to work various shifts from Monday to Sunday between 6 am and 11 pm
• Willingness to work in rotating shifts, including early, late, overnight, and weekends
• A quiet, distraction-free workspace with a desk and chair
• Minimum broadband connection of 100MB download and 20MB upload via Ethernet (no Wi-Fi)