Customer Support Assistant – Landscaping Scheduling

Draftomat; Birmingham (AL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid training provided

Opportunities for advancement

Job summary

Draftomat is seeking a dependable Entry Level Customer Service Assistant to support daily client communication, service scheduling, and office coordination in a busy landscaping and grounds maintenance office in Birmingham, AL.

The ideal candidate enjoys helping customers, can handle multiple tasks in a fast-paced service environment, and is eager to grow within the company. We offer paid training, full-time stability, and opportunities for advancement.

Qualifications

• Previous customer service or administrative experience preferred.
• Strong communication and interpersonal skills.
• Basic computer and scheduling software knowledge.
• Organized, dependable, and detail-oriented.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and office communication.
• Schedule landscaping and maintenance service appointments.
• Maintain accurate customer and scheduling records.
• Coordinate with field teams regarding daily service updates.
• Resolve customer concerns professionally and efficiently.
• Provide administrative support to office operations as needed.

Skills

Customer service experience

Administrative support

Communication skills

Scheduling software

Detail oriented

Multitasking

Job description

Draftomat is seeking a dependable Entry Level Customer Service Assistant to support daily client communication, service scheduling, and office coordination in a busy landscaping and grounds maintenance office in Birmingham, AL.

The ideal candidate enjoys helping customers, can handle multiple tasks in a fast-paced service environment, and is eager to grow within the company. We offer paid training, full-time stability, and opportunities for advancement.