Entry Level Customer Service Assistant

Draftomat; Birmingham (AL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid training provided

Opportunities for advancement

Job summary

Draftomat is seeking a dependable Entry Level Customer Service Assistant to support daily client communication, service scheduling, and office coordination in a busy landscaping and grounds maintenance office in Birmingham, AL.

The ideal candidate enjoys helping customers, can handle multiple tasks in a fast-paced service environment, and is eager to grow within the company. We offer paid training, full-time stability, and opportunities for advancement.

Qualifications

• Previous customer service or administrative experience preferred.
• Strong communication and interpersonal skills.
• Basic computer and scheduling software knowledge.
• Organized, dependable, and detail-oriented.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and office communication.
• Schedule landscaping and maintenance service appointments.
• Maintain accurate customer and scheduling records.
• Coordinate with field teams regarding daily service updates.
• Resolve customer concerns professionally and efficiently.
• Provide administrative support to office operations as needed.

Skills

Customer service experience

Administrative support

Communication skills

Scheduling software

Detail oriented

Multitasking

Job description

About Us

Draftomat is a professional landscaping and grounds maintenance company providing reliable outdoor services for residential and commercial properties. We are committed to delivering excellent customer care and maintaining clean, healthy, and visually appealing outdoor environments.

Job Summary

We are seeking a dependable and customer-focused Entry Level Customer Service Assistant to support daily client communication, service scheduling, and office coordination. This role is ideal for someone who enjoys helping customers and working in a fast-paced service environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and office communication
• Schedule landscaping and maintenance service appointments
• Maintain accurate customer and scheduling records
• Coordinate with field teams regarding daily service updates
• Resolve customer concerns professionally and efficiently
• Provide administrative support to office operations as needed

Qualifications

• Previous customer service or administrative experience preferred
• Strong communication and interpersonal skills
• Basic computer and scheduling software knowledge
• Organized, dependable, and detail-oriented
• Ability to multitask in a fast-paced environment

Compensation & Benefits

• Pay: $18 - $28 per hour
• Full-time stable employment
• Paid training provided
• Opportunities for advancement within the company

Work Schedule

• Monday to Friday