Service Support Coordinator

Sight Sea Travel Company; Alabama; Remote; USD 48,000 - 68,000; Full time

Job summary

Sight Sea Travel Company is seeking a reliable Service Support Coordinator to manage client requests and coordinate service tasks. This fully remote role emphasizes organization, communication, and proactive workflow management to ensure smooth operations from start to finish.

You will work with established systems to track progress, maintain records, and keep all stakeholders informed. The ideal candidate thrives in a remote setting, remains detail-oriented, and shows initiative to support a

Qualifications

• Strong communication and organizational abilities are essential.
• Ability to manage multiple tasks and priorities effectively.
• Comfortable working independently in a remote environment; tech-savvy and quick to learn new systems.

Responsibilities

• Coordinate service requests, timelines, and task progress.
• Communicate with clients and team members to gather and confirm details.
• Track updates, monitor outstanding items, and follow up as needed.
• Maintain organized digital records and service documentation.
• Ensure all tasks are completed accurately and on time.
• Assist with workflow coordination to keep operations running efficiently.
• Support a positive and seamless client experience.

Skills

Communication skills

Organizational skills

Multitasking

Independent remote work

Tech-savviness

Job description

Job Description:

We're looking for a reliable and detail-oriented Service Support Coordinator to assist with managing client requests, coordinating service-related tasks, and ensuring operations run smoothly from start to finish. This fully remote opportunity is ideal for someone who enjoys working with people, staying organized, and keeping workflows efficient and on track.

In this role, you'll use established systems, tools, and training to support day-to-day operations, track progress, and maintain clear communication across tasks. You'll work independently while ensuring accuracy, professionalism, and consistency in every aspect of your work.

What You'll Do:

• Coordinate service requests, timelines, and task progress


• Communicate with clients and team members to gather and confirm details


• Track updates, monitor outstanding items, and follow up as needed


• Maintain organized digital records and service documentation


• Ensure all tasks are completed accurately and on time


• Assist with workflow coordination to keep operations running efficiently


• Support a positive and seamless client experience

What We're Looking For:

• Strong communication and organizational skills


• Ability to manage multiple tasks and prioritize effectively


• Experience in customer service, coordination, administrative support, or operations (preferred, not required)


• Comfortable working independently in a remote environment


• Detail-focused, dependable, and proactive


• Tech-savvy and able to learn new systems quickly


• Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM

Why This Role Stands Out:

• Fully remote flexibility


• Structured onboarding and ongoing support


• Clear systems and processes designed for success


• Opportunity to build valuable coordination and support skills


• Supportive and collaborative team environment