Service Support Coordinator

traveling-with-mchaila; Oklahoma City (OK); Remote; USD 40,000 - 65,000; Full time

Job summary

traveling-with-mchaila is hiring a reliable Service Support Coordinator to manage client requests, coordinate service tasks, and ensure operations run smoothly from start to finish in a fully remote setting. You’ll use established systems and training to support day-to-day operations, track progress, and communicate clearly with clients and team members.

This role rewards accuracy, professionalism, and consistency in every interaction.

Qualifications

• Experience in customer service or operations is preferred.
• Strong communication and organizational skills.
• Detail-oriented, dependable, and proactive.
• Comfortable working independently in a remote environment.

Responsibilities

• Coordinate service requests, timelines, and task progress
• Communicate with clients and team members to gather and confirm details
• Track updates, monitor outstanding items, and follow up as needed
• Maintain organized digital records and service documentation
• Ensure all tasks are completed accurately and on time
• Assist with workflow coordination to keep operations running efficiently
• Support a positive and seamless client experience

Skills

Communication

Organization

Multitasking

Tech-savvy

Remote work

Job description

We're looking for a reliable and detail-oriented Service Support Coordinator to assist with managing client requests, coordinating service-related tasks, and ensuring operations run smoothly from start to finish. This fully remote opportunity is ideal for someone who enjoys working with people, staying organized, and keeping workflows efficient and on track.

In this role, you'll use established systems, tools, and training to support day-to-day operations, track progress, and maintain clear communication across tasks. You'll work independently while ensuring accuracy, professionalism, and consistency in every aspect of your work.

What You'll Do:

• Coordinate service requests, timelines, and task progress
• Communicate with clients and team members to gather and confirm details
• Track updates, monitor outstanding items, and follow up as needed
• Maintain organized digital records and service documentation
• Ensure all tasks are completed accurately and on time
• Assist with workflow coordination to keep operations running efficiently
• Support a positive and seamless client experience

What We're Looking For:

• Strong communication and organizational skills
• Ability to manage multiple tasks and prioritize effectively
• Experience in customer service, coordination, administrative support, or operations (preferred, not required)
• Comfortable working independently in a remote environment
• Detail-focused, dependable, and proactive
• Tech-savvy and able to learn new systems quickly
• Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM

Why This Role Stands Out:

• Fully remote flexibility
• Structured onboarding and ongoing support
• Clear systems and processes designed for success
• Opportunity to build valuable coordination and support skills
• Supportive and collaborative team environment