Service Support Coordinator

Traveling with Mchaila; Birmingham (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote

Job summary

Traveling with Mchaila is seeking a reliable Service Support Coordinator to help manage client requests and oversee service-related tasks from start to finish. This fully remote role emphasizes organization, clear communication, and consistent workflows to ensure a smooth client experience.

You will use established systems and training to support day-to-day operations, track progress, and maintain professional, accurate records while working independently in a remote setting.

Qualifications

• Experience in customer service, coordination, or operations is preferred.
• Ability to manage multiple tasks and stay organized.
• Comfortable working independently in a remote environment.

Responsibilities

• Coordinate service requests, timelines, and task progress.
• Communicate with clients and team members to gather and confirm details.
• Track updates, monitor outstanding items, and follow up as needed.
• Maintain organized digital records and service documentation.
• Ensure all tasks are completed accurately and on time.
• Assist with workflow coordination to keep operations running efficiently.
• Support a positive and seamless client experience.

Skills

Strong communication

Organizational skills

Multitasking

Remote work

Tech-savvy

Job description

We're looking for a reliable and detail-oriented Service Support Coordinator to assist with managing client requests, coordinating service-related tasks, and ensuring operations run smoothly from start to finish. This fully remote opportunity is ideal for someone who enjoys working with people, staying organized, and keeping workflows efficient and on track.

In this role, you'll use established systems, tools, and training to support day-to-day operations, track progress, and maintain clear communication across tasks. You'll work independently while ensuring accuracy, professionalism, and consistency in every aspect of your work.

What You'll Do:

• Coordinate service requests, timelines, and task progress
• Communicate with clients and team members to gather and confirm details
• Track updates, monitor outstanding items, and follow up as needed
• Maintain organized digital records and service documentation
• Ensure all tasks are completed accurately and on time
• Assist with workflow coordination to keep operations running efficiently
• Support a positive and seamless client experience

What We're Looking For:

• Strong communication and organizational skills
• Ability to manage multiple tasks and prioritize effectively
• Experience in customer service, coordination, administrative support, or operations (preferred, not required)
• Comfortable working independently in a remote environment
• Detail-focused, dependable, and proactive
• Tech-savvy and able to learn new systems quickly
• Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM

Why This Role Stands Out:

• Fully remote flexibility
• Structured onboarding and ongoing support
• Clear systems and processes designed for success
• Opportunity to build valuable coordination and support skills
• Supportive and collaborative team environment