Customer Support and Distribution Specialist

XVIVO; Aurora (CO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Short/Long-Term Disability

401K

Paid parental/maternity leave

Flexible Time Off

Life insurance

Job summary

XVIVO is seeking a customer logistics specialist to manage the end-to-end order process, including picking, packing, and shipping, for internal and external customers. The role requires collaboration with Sales & Marketing and strict attention to accuracy in inventory and trade compliance.

The ideal candidate has a Bachelor’s degree with 3 years in related fields, is customer-focused, structured, and driven to improve efficiency. Teamwork and independent work capability are essential.

Qualifications

• Bachelor’s degree with 3 years of experience in customer support and logistics or related field.
• Experience working with Sales & Marketing and external customers.
• Customer focused and performance driven.
• Structured.
• Excellent interpersonal skills; team-oriented relationship builder and non-prestigious.
• Ability to work independent and as part of a team.
• Strong drive for efficiency improvements.

Responsibilities

• Order handling and customer support from order to shipment.
• Picking-Packing-Shipping of XVIVO products (Internal and External).
• Inventory and materials control including goods receipt and incoming inspection.
• Trade compliance.
• Drive continuous improvements to achieve an efficient Order to Delivery Process.

Skills

Customer support

Logistics

Sales & Marketing liaison

Interpersonal skills

Team oriented

Independent worker

Efficiency improvements

Education

Bachelor's degree with 3 years experience in customer support and logistics

Job description

• Order handling and customer support from order to shipment
• Picking-Packing-Shipping of XVIVO products (Internal and External)
• Inventory and materials control including goods receipt and incoming inspection
• Trade compliance
• Drive continuous improvements to achieve an efficient Order to Delivery Process

• Order handling and customer support from order to shipment
• Picking-Packing-Shipping of XVIVO products (Internal and External)
• Inventory and materials control including goods receipt and incoming inspection
• Freight handling
• Trade compliance
• Drive continuous improvements to achieve an efficient Order to Delivery Process

Requirements:

WHAT SKILLS AND EXPERIENCE WILL YOU NEED?

• Bachelor ́s degree with 3 years of experience in the field of customer support and logistics or related field
• Experience of working with Sales & Marketing and external customers
• Customer focused and performance driven
• Structured
• Excellent interpersonal skills; team-oriented relationship builder and non-prestigious
• Ability to work independent and as part of a team
• Strong drive for efficiency improvements

WHAT SKILLS WOULD BE HELPFUL?

• Experience from working with medical devices

Compensation and Benefits:

• Salary Pay or Salary Range: $45,000 - $60,000
• Other Compensation: Short Term Incentive Program
• Company Benefits include paid Medical, Dental, Vision, Short Term Disability, Long Term Disability, and Life insurance
• Flexible Time Off
• Sick Time
• 401K
• Paid Maternity, Paternity, and Adoption Leave