Customer Service/Sales Support Representative

Vesalio, LLC.; United States; On-site; USD 40,000 - 50,000; Full time

Job summary

A healthcare solutions provider in the United States is looking for a Customer Service/Sales Support Representative. This position is essential for supporting healthcare providers and sales teams, ensuring smooth communication and accurate order management. Responsibilities include responding to customer inquiries, processing orders, and collaborating with various departments to resolve issues. Candidates should have 2+ years of experience in customer service, excellent communication skills, and a high school diploma, with an associate or bachelor’s degree preferred. This is an onsite role at the headquarters in Dallas, TX.

Qualifications

• 2+ years of customer service and/or sales support experience in healthcare or related field.
• Strong oral and written communication skills in English.
• Effective task prioritization and ability to manage multiple priorities.

Responsibilities

• Serve as a primary contact for customers and the commercial team.
• Respond to inquiries regarding products, orders, and technical support.
• Process orders, returns, and replacements in compliance with regulations.

Skills

Customer service experience

Communication skills

Attention to detail

Problem-solving skills

Organizational skills

Education

High school diploma

Associate or bachelor’s degree

Tools

MS Office

Zoom

Teams

Job description

Department:

U.S. Commercial

Reports To:

CCO or VP of Sales

POSITION DESCRIPTION:

The Customer Service/Sales Support Representative plays a vital role in supporting healthcare providers and our sales teams by ensuring seamless communication, accurate order management, and timely resolution of inquiries. This position serves as the frontline connection between our company, our customers and our sales teams. The primary goal is to provide timely and accurate support for ordering and delivery of our products.

Duties and Responsibilities:

Duties and responsibilities include the following:

• Serve as one of the primary points of contact for customers and our commercial team.
• Respond to inquiries regarding product information, orders, shipments, warranties, and technical support.
• Process orders, returns, and replacements in compliance with FDA and industry regulations.
• Provide support to our sales representatives and management for onboarding new accounts, entering accounts into internal systems, establishing customer pricing, addressing VAC documentation needs, and assisting with hospital contracting.
• Collaborate with sales, accounting, quality and operations teams to respond to customer opportunities and resolve customer issues.
• Provide proactive communication regarding product availability, pricing and shipping updates.
• Maintain precise records within the CRM and ERP systems to ensure sales data and customer billing accuracy.
• Ensure compliance with HIPAA and other healthcare privacy standards when handling sensitive information.

Other duties may be occasionally assigned.

Skills and Qualifications:

Knowledge and Experience

2+ years of customer service and/or sales support experience ideally in healthcare, pharmaceuticals, or medical devices.

Education

High school diploma required.

Associate or bachelor’s degree preferred.

Language Skills

Strong oral and written communication skills in English required.

Knowledge of additional languages will be considered an asset.

Computer Skills

Ease with MS Office programs and communication tools including Zoom and Teams.

Other Desired Skills and Abilities

Organizational Skills

• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail in handling data, documentation, and customer requests.
• Effective task prioritization to balance urgent and routine responsibilities.
• Maintaining accurate records for easy retrieval and compliance.
• Process-oriented mindset to follow established workflows and improve efficiency.

Analytical Skills

• Strong critical thinking and problem-solving skills.
• Skilled in identifying trends, patterns, and root causes.
• Capacity to evaluate options and recommend effective solutions.
• Ability to anticipate problems and propose preventive measures.
• Competence in evaluating customer feedback and operational data to improve processes.

Interpersonal Skills

• Communicates effectively, orally and in writing with internal and external contacts, third parties and customers.
• Team-oriented with a willingness to collaborate across departments.
• Can handle restricted, confidential, private, or personal information.
• Commitment to maintaining compliance and ethical standards in the medical device industry.
• Demonstrates a high standard of work ethics and professionalism towards Vesalio and its partner teams, customers and third parties.
• Empathy and professionalism when interacting with healthcare providers.

Other

Certificates, Licenses, and Registrations

Must have a valid driving permit.

Place of Work

In-person at company headquarters, located in Dallas, TX.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to talk and hear; stand; walk; and sit. The employee is frequently required to use hands to finger, handle, or feel, use one or both hands repetitively; and use a simple/light grasp with one or both hands. The employee is occasionally required to use a firm grasp; push and/or pull; use one or both hands with fine dexterity; use an extended and overhead reach with hands and arms; climb or balance – including stairs; stoop, kneel, or bend; use one foot or both feet repetitively; drive a car; walk between buildings; walk on uneven ground; and to lift and/or move up to 10 lbs. The employee is occasionally exposed to vibration. Normal 20/20 vision ability (with corrective lenses, if needed) is required by this position. The noise level in the work environment is somewhat quiet.