Customer Support Agent: Training & Growth

Moodreact; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Training and coaching

Supportive team environment

Professional development opportunities

Compensation based on position and exp

Job summary

Moodreact is seeking a professional and customer-focused Call Center Agent to assist customers over the phone, provide accurate information about products and services, and help resolve questions. This role emphasizes clear communication, active listening, and a friendly, patient demeanor to guide customers toward solutions.

Training and ongoing coaching are provided to support development in telephone communication, customer service, and problem solving, with a supportive team environment and

Qualifications

• Clear verbal communication and active listening.
• Professional telephone manner and courteous attitude.
• Strong problem-solving and interpersonal abilities.
• Patient and professional in challenging conversations.
• Dependability and willingness to learn.
• Call center or customer service experience helpful but not required.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Provide clear information about products, services, and promos.
• Listen to customer questions and identify needs.
• Explain options and guide customers through next steps.
• Record call outcomes and maintain interaction records.
• Refer complex questions to the appropriate team member.
• Follow established call procedures and customer service standards.
• Work toward individual and team performance goals while maintaining service quality.

Skills

Verbal communication

Telephone manner

Problem solving

Patience

Attention to detail

Learning mindset

Job description

Moodreact is seeking a professional and customer-focused Call Center Agent to assist customers over the phone, provide accurate information about products and services, and help resolve questions. This role emphasizes clear communication, active listening, and a friendly, patient demeanor to guide customers toward solutions.

Training and ongoing coaching are provided to support development in telephone communication, customer service, and problem solving, with a supportive team environment and