Customer Service Assistant

Moodreact; Charlotte (NC); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Training and ongoing support

Welcoming and collaborative team

Professional growth opportunities

Competitive compensation

Job summary

Moodreact is seeking a Customer Service Assistant to help customers understand products and services while creating a positive service experience. Training and ongoing guidance are provided, and no prior experience is required.

You will welcome customers, explain features, listen to needs, and help identify suitable options. You will resolve routine questions and collaborate with a team to meet service goals with clear communication and reliability.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, patient, and customer-focused attitude.
• Good listening and problem-solving abilities.
• Dependability and willingness to learn.
• Ability to work effectively in a team environment.

Responsibilities

• Welcome customers and provide courteous, professional assistance.
• Explain product features, services, and promotional offers.
• Listen to customer needs and help identify suitable options.
• Assist with resolving routine questions and concerns.
• Build positive customer relationships through clear communication.
• Support customer engagement activities and service initiatives.
• Collaborate with team members to address customer needs.
• Follow established service standards and participate in training sessions.

Skills

Verbal communication

Interpersonal skills

Listening skills

Problem-solving

Teamwork

Dependability

Job description

About Us

Moodreactis a full-service maintenance company supporting homes and businesseswith expert electricians, appliance repair technicians, plumbers, andskilled general labor teams.We handle the tough jobs, the technicalwork, and the details others overlook—always with professionalism,safety, and efficiency in mind.

About the Role

We are seeking a friendly and motivated Customer Service Assistant to help customers understand products and services while creating a positive service experience. This role is ideal for someone who enjoys helping people, communicating clearly, and working with a team to meet customer needs.

No previous experience is required. Training and ongoing guidance are provided to help you develop customer service and problem-solving skills.

Responsibilities

• Welcome customers and provide courteous, professional assistance.
• Explain product features, services, and promotional offers.
• Listen to customer needs and help identify suitable options.
• Assist with resolving routine questions and concerns.
• Build positive customer relationships through clear communication.
• Support customer engagement activities and service initiatives.
• Collaborate with team members to address customer needs.
• Follow established service standards and participate in training sessions.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, patient, and customer-focused attitude.
• Good listening and problem-solving abilities.
• Dependability and willingness to learn.
• Ability to work effectively in a team environment.
• Previous customer service or retail experience is helpful but not required.

What We Offer

• Training and ongoing support.
• A welcoming and collaborative team environment.
• Opportunities to develop customer service and communication skills.
• Professional growth and development opportunities.
• Compensation based on the position and experience.