Customer Support Assistant — Training & Growth

Moodreact; Charlotte (NC); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Training and ongoing support

Welcoming and collaborative team

Professional growth opportunities

Competitive compensation

Job summary

Moodreact is seeking a Customer Service Assistant to help customers understand products and services while creating a positive service experience. Training and ongoing guidance are provided, and no prior experience is required.

You will welcome customers, explain features, listen to needs, and help identify suitable options. You will resolve routine questions and collaborate with a team to meet service goals with clear communication and reliability.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, patient, and customer-focused attitude.
• Good listening and problem-solving abilities.
• Dependability and willingness to learn.
• Ability to work effectively in a team environment.

Responsibilities

• Welcome customers and provide courteous, professional assistance.
• Explain product features, services, and promotional offers.
• Listen to customer needs and help identify suitable options.
• Assist with resolving routine questions and concerns.
• Build positive customer relationships through clear communication.
• Support customer engagement activities and service initiatives.
• Collaborate with team members to address customer needs.
• Follow established service standards and participate in training sessions.

Skills

Verbal communication

Interpersonal skills

Listening skills

Problem-solving

Teamwork

Dependability

Job description

Moodreact is seeking a Customer Service Assistant to help customers understand products and services while creating a positive service experience. Training and ongoing guidance are provided, and no prior experience is required.

You will welcome customers, explain features, listen to needs, and help identify suitable options. You will resolve routine questions and collaborate with a team to meet service goals with clear communication and reliability.