Call Center Agent

Ciseu; Columbus (OH); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Ciseu is seeking a motivated Call Center Agent to assist customers by phone, answer questions, and provide product and service information. This role is ideal for professionals who enjoy helping people, solving problems, and delivering excellent service.

You will handle inquiries, document conversations, follow up with customers, and participate in training and development programs while working in a supportive team environment.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and active listening.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and motivated to learn.
• Previous call center or customer service experience is a plus but not required.

Responsibilities

• Provide accurate information about products, services, and company offerings.
• Recommend appropriate products or services based on customer needs.
• Assist customers with routine questions and service requests.
• Follow up with customers and prospective customers when appropriate.
• Communicate promotional information clearly and professionally.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and lead generation activities.
• Maintain accurate records of customer conversations and follow-ups.
• Escalate customer concerns to appropriate team members when necessary.
• Communicate customer feedback and recurring questions to the team.
• Collaborate with colleagues to meet customer service and performance goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Customer service

Problem solving

Organization

Multitasking

Phone communication

Adaptable

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a motivated Call Center Agent to assist customers by phone, answer questions, provide product and service information, and support customer engagement initiatives. This role is ideal for individuals with strong communication skills who enjoy helping people, solving problems, and developing valuable customer service and professional experience.

Responsibilites

• Provide accurate information about products, services, and company offerings.
• Recommend appropriate products or services based on customer needs.
• Assist customers with routine questions and service requests.
• Follow up with customers and prospective customers when appropriate.
• Communicate promotional information clearly and professionally.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and lead generation activities.
• Maintain accurate records of customer conversations and follow-ups.
• Escalate customer concerns to appropriate team members when necessary.
• Communicate customer feedback and recurring questions to the team.
• Collaborate with colleagues to meet customer service and performance goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, sales, retail, or hospitality experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching