Customer Support Agent - Inbound Calls & Orders

Testequity Llc; Eatontown (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

TestEquity Llc is seeking enthusiastic Contact Center Agents for our Long Branch, NJ office. You will handle calls, chats, and emails to deliver exceptional service, process orders, and resolve issues while maintaining a positive customer experience.

Requirements include a high school diploma or GED and at least 1 year in customer service, preferably in a contact center, retail, or hospitality setting. Familiarity with Microsoft Office and CRM systems is a plus.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Experience in contact center, retail or hospitality environment preferred.
• Experience with Microsoft Office and willingness to learn new software.
• POS or Salesforce CRM experience is a plus.

Responsibilities

• Handle inbound and outbound calls, emails, and chats.
• Take and process orders, changes and cancellations.
• Provide issue resolution and maintain high customer satisfaction.
• Meet performance targets defined by the call center manager.

Skills

Verbal communication

Written communication

Customer service

Microsoft Office

CRM experience

Education

High school diploma or GED

Tools

Salesforce CRM

POS system

Job description

TestEquity Llc is seeking enthusiastic Contact Center Agents for our Long Branch, NJ office. You will handle calls, chats, and emails to deliver exceptional service, process orders, and resolve issues while maintaining a positive customer experience.

Requirements include a high school diploma or GED and at least 1 year in customer service, preferably in a contact center, retail, or hospitality setting. Familiarity with Microsoft Office and CRM systems is a plus.