Contact Center Agent

Testequity Llc; Eatontown (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

TestEquity Llc is seeking enthusiastic Contact Center Agents for our Long Branch, NJ office. You will handle calls, chats, and emails to deliver exceptional service, process orders, and resolve issues while maintaining a positive customer experience.

Requirements include a high school diploma or GED and at least 1 year in customer service, preferably in a contact center, retail, or hospitality setting. Familiarity with Microsoft Office and CRM systems is a plus.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Experience in contact center, retail or hospitality environment preferred.
• Experience with Microsoft Office and willingness to learn new software.
• POS or Salesforce CRM experience is a plus.

Responsibilities

• Handle inbound and outbound calls, emails, and chats.
• Take and process orders, changes and cancellations.
• Provide issue resolution and maintain high customer satisfaction.
• Meet performance targets defined by the call center manager.

Skills

Verbal communication

Written communication

Customer service

Microsoft Office

CRM experience

Education

High school diploma or GED

Tools

Salesforce CRM

POS system

Job description

Summary/Purpose of the Position:We are currently looking for enthusiastic individuals to join our team as Contact Center Agents at our Long Branch, NJ office. The Agent’s goal will be to ensure a positive customer experience and contribute to the overall success of the Customer Service Department.The Contact Center Agent assists customers and businesses via telephone, chats, and email to deliver the best in service customer experience within our call center department. The Agent will take and process orders, resolve customer issues, process changes/cancellations to order delivery, and provide issue resolution. This role acts as a point of contact for our customers, maintaining a positive image and providing customer-obsessed service.Essential Duties, Functions and/or Responsibilities:The Contact Center Agent is the first point of contact for our customers, handling inbound and outbound calls, email and chats, resolving issues providing the best customer service experience.The Agent will take and process orders, process changes and cancellations of order deliveries while maintaining the highest level of professionalism and customer satisfaction.Assist customers with inquiries, issues, and product information.Maintain a thorough understanding of products and technology through vendor seminars and training sessionsMeet performance targets and metrics as defined by the call center manager.Indirectly responsible for product qualityOther duties as assignedEducation and/or Work Experience Requirements:High school diploma or GED requiredAt least 1 year of Customer service experience is required with excellent verbal and written communication skills and comfortable interacting with customers over the phone.Experience in a contact center customer service, retail or hospitality environment.Experience with Microsoft Office, and a willingness to learn new software.Experience with Point of Sale (POS) system or Salesforce type of CRM is a plus.Physical Requirements:Ability to safely and successfully perform essential job functions in accordance with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.Ability to maintain regular and timely attendance in accordance with the ADA, FMLA, and other federal, state, and local regulations.This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.