Customer Support Agent/Dispatcher

Quicksilver Express Courier, Inc.; Lakewood (CO); On-site; USD 32,000 - 46,000; Full time

Job summary

Quicksilver Express Courier, Inc. is hiring a full-time Customer Support Associate who will also cross train for a Logistics Coordinator Position. This role is not a call center position. If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you!

MUST be reliable and MUST work well with others.

Qualifications

• Provide accurate and professional customer support.
• Incoming order entry via phone, email, web.
• Outbound calls to customers with delivery status.
• Documentation of all issues accurately and completely.
• Collaborate with other customer support associates and logistics coordinators.

Responsibilities

• Provide problem resolution for customers and drivers.
• Multitask between order entry, monitoring delivery status, and problem resolution.
• Assist with other customer support and office duties.
• Coordinate with drivers to ensure timely deliveries and status updates.

Job description

Quicksilver Express Courier is an on-demand delivery company looking to hire a full time Customer Support Associate who will also cross train for a Logistics Coordinator Position. This is not a call center position.

If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you!

MUST be reliable!

MUST work well with others!

Customer Support Associate Responsibilities:

• Provide accurate and professional customer support
• Incoming order entry via phone, email, web
• Outbound calls to customers with delivery status
• Provide problem resolution for customers and drivers
• Accurate and complete documentation of all issues
• Constant contact with other customer support associatesand logistics coordinators
• Multitask between order entry, monitoring delivery status, problem resolution, etc.
• Other customer supportand office duties

Logistics Coordinator Responsibilities:

• Ability to select best possible driver based on location, ability, vehicle specifications & current work load.
• Ability to navigate upwards of 30 drivers simultaneously to complete more than 200+ expedited deliveries per day.
• Continually analyze drivers and deliveries as the situation changes; provide alternative options for when plan A is disrupted.
• Possess superior communication skills to quickly relay concise, detailed information to drivers, customer and office staff.
• Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion.
• Coach new drivers as part of their on-the-job training, providing additional instruction and guidance.