Customer Support/ Account Management

Vaco; Indianapolis (IN); Hybrid; USD 60,000 - 65,000; Full time

Job summary

Vaco by Highspring is seeking a Customer Support Specialist/Account Manager in Indianapolis to serve as the primary contact for key customer accounts, manage orders in ERP, and drive issue resolution from inception to completion.

In this hybrid in-office role (4 days/week on-site, 1 flexible remote day), you will collaborate with accounting, credit, transportation, planning, and IT to ensure smooth operations and customer satisfaction.

Qualifications

• Bachelor's degree is required.
• 3-5 years of customer service experience; account management or B2B sales-adjacent experience is a strong plus.
• Manufacturing or industry-specific background preferred.
• Strong computer and analytical skills (Microsoft Word and Excel).
• Excellent verbal and written communication skills.
• Ability to work under pressure, meet deadlines, and maintain a positive, solutions-oriented attitude.
• A collaborative team player who proactively supports group goals.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, managing day-to-day communication on orders, pricing, and quality issues.
• Accurately enter and manage customer orders in the ERP system, including order changes and related internal coordination.
• Troubleshoot customer complaints from initial contact through full resolution.
• Gather and relay key account information (volume trends, forecasting input, credit checks) to support sound business decisions.
• Partner cross-functionally with accounting, credit, transportation, planning, and IT to resolve issues.
• Monitor rebate/amortization terms and coordinate with AR on collections and unadjusted items.
• Proactively identify process improvements and bring ideas to your supervisor.
• Use creative, out-of-the-box thinking to meet customer needs.
• Follow safety protocols (PPE) when visiting manufacturing/bottling sites.

Skills

Customer service

Account management

ERP systems

Microsoft Excel

Written communication

Verbal communication

Team collaboration

Education

Bachelor's degree

Tools

ERP system

Microsoft Word

Excel

Job description

Customer Support Specialist/ Account Manager

Location: Northwest side of Indianapolis, IN (in-office 4 days/week, 1 flexible remote day)

Compensation: $60,000-$65,000

Type: Direct Hire | Monday-Friday, standard 40-hour week

About the Opportunity

A growing manufacturing organization with a national customer base is expanding its customer support team following the acquisition of two new production locations. This is a high-visibility, relationship-driven role supporting major national accounts (think large beverage and consumer brands) - the kind of position where your ability to build trust with a customer directly impacts the business.

You’ll join a strong, positive team culture under a manager known for developing her people and setting them up to succeed from day one.

What You’ll Do

• Serve as the primary point of contact for assigned customer accounts, managing day-to-day communication on orders, pricing, and quality issues
• Accurately enter and manage customer orders in the ERP system, including order changes and related internal coordination
• Troubleshoot customer complaints from initial contact through full resolution
• Gather and relay key account information (volume trends, forecasting input, credit checks) to support sound business decisions
• Partner cross-functionally with accounting, credit, transportation, planning, and IT to resolve issues
• Monitor rebate/amortization terms and coordinate with AR on collections and unadjusted items
• Proactively identify process improvements and bring ideas to your supervisor
• Use creative, out-of-the-box thinking to meet customer needs
• Follow safety protocols (PPE) when visiting manufacturing/bottling sites

What We’re Looking For

• Bachelor's degree
• 3-5 years of customer service experience; account management or B2B sales-adjacent experience is a strong plus
• Manufacturing or industry-specific background preferred
• Strong computer and analytical skills (Microsoft Word and Excel)
• Excellent verbal and written communication skills
• Ability to work under pressure, meet deadlines, and maintain a positive, solutions-oriented attitude
• A collaborative team player who proactively supports group goals

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations.

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.