Customer Support/ Account Management

Vaco Recruiter Services; Indianapolis (IN); On-site; USD 60,000 - 65,000; Full time

Job summary

Vaco Recruiter Services on the Northwest side of Indianapolis is seeking a Customer Support Specialist/Account Manager to support national accounts in a high-visibility, relationship-driven role. In-office 4 days a week with one flexible remote day, this direct-hire position offers a reliable 40-hour workweek.

You will manage orders, pricing, quality issues, and cross-functional coordination to ensure customer satisfaction and accurate ERP entry.

Qualifications

• Bachelor's degree required.
• 3–5 years of customer service experience.
• Manufacturing or industry background preferred.
• Strong written and verbal communication skills.
• Ability to work under pressure and meet deadlines.
• Collaborative team player.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, managing day-to-day communication on orders, pricing, and quality issues
• Accurately enter and manage customer orders in the ERP system, including order changes and related internal coordination
• Troubleshoot customer complaints from initial contact through full resolution
• Gather and relay key account information (volume trends, forecasting input, credit checks) to support sound business decisions
• Partner cross-functionally with accounting, credit, transportation, planning, and IT to resolve issues
• Monitor rebate/amortization terms and coordinate with AR on collections and unadjusted items
• Proactively identify process improvements and bring ideas to your supervisor
• Use creative, out-of-the-box thinking to meet customer needs
• Follow safety protocols (PPE) when visiting manufacturing/bottling sites

Skills

Customer service

Account management

B2B support

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

Customer Support Specialist/ Account Manager

Location: Northwest side of Indianapolis, IN (in-office 4 days/week, 1 flexible remote day)

Compensation: $60,000–$65,000

Type: Direct Hire | Monday–Friday, standard 40-hour week

About the Opportunity

A growing manufacturing organization with a national customer base is expanding its customer support team following the acquisition of two new production locations. This is a high-visibility, relationship-driven role supporting major national accounts (think large beverage and consumer brands) — the kind of position where your ability to build trust with a customer directly impacts the business.

You'll join a strong, positive team culture under a manager known for developing her people and setting them up to succeed from day one.

What You'll Do

• Serve as the primary point of contact for assigned customer accounts, managing day-to-day communication on orders, pricing, and quality issues
• Accurately enter and manage customer orders in the ERP system, including order changes and related internal coordination
• Troubleshoot customer complaints from initial contact through full resolution
• Gather and relay key account information (volume trends, forecasting input, credit checks) to support sound business decisions
• Partner cross-functionally with accounting, credit, transportation, planning, and IT to resolve issues
• Monitor rebate/amortization terms and coordinate with AR on collections and unadjusted items
• Proactively identify process improvements and bring ideas to your supervisor
• Use creative, out-of-the-box thinking to meet customer needs
• Follow safety protocols (PPE) when visiting manufacturing/bottling sites

What We're Looking For

• Bachelor's degree
• 3-5 years of customer service experience; account management or B2B sales-adjacent experience is a strong plus
• Manufacturing or industry‑specific background preferred
• Strong computer and analytical skills (Microsoft Word and Excel)
• Excellent verbal and written communication skills
• Ability to work under pressure, meet deadlines, and maintain a positive, solutions-oriented attitude
• A collaborative team player who proactively supports group goals

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.